Student Loan Representative I

In this position, you will help people apply for their student loan, answering their questions during the application process. You will share loan and repayment options with them so they can be confident with the decisions they are making. If selected, you will also work closely with staff in the school’s financial aid office and play a key role in building and maintaining positive relationships with them.

You will gain an understanding of the application and loan management software so you are able to resolve customer questions by phone or email, and verify documents. A willingness to collaborate with co-workers and seek to continuously improve our service is essential.

Requires a high school diploma or a GED and two years of work experience performing customer service activities and administrative duties related to loan origination. College-level coursework in accounting, business administration, banking, or finance may substitute for the work experience requirement on a year-for-year basis. Direct years of student loan experience may carry more weight than indirect banking experience. The applicant will be expected to support the entire student loan staff during core business hours. A schedule of M-F, 8:00 a.m. - 5:00 p.m. is expected.

Please attach a resume to your electronic application. All application material must be received by 11:59 pm on the closing date. Application form and resume should demonstrate the knowledge, skills, and abilities that are needed to meet the minimum qualifications for this position. Application materials will be scored based on a 100-point job related personnel system. Applications should include information which directly addresses how the applicant meets the minimum qualifications and summary of work. It is very important to be thorough and detailed on all your application materials.

Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701.328.3290. If accommodations or assistance is needed in the application or interview process, please contact Melanie Moen at mmoen@nd.gov 701.328.5716 or 800.472.2166 ext. 3285616 or TTY 800.366.6888.

Notice to prospective employees that the Bank of North Dakota complies with the U.S. Dept. of Labor Family and Medical Leave Act (FMLA); and all information contained within, at www.dol.gov/whd/fmla.

Employment requires satisfactory completion of the interview process and a credit, state and federal background check will be conducted on the final candidate.

If you would like to learn more about Bank of North Dakota, please click on the link to meet the Bank President and learn about the Bank's history. https://youtu.be/XRhnQTHM-C8

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.