What are the responsibilities and job description for the Desktop Support Technician position at North Metro Community Services?
*North Metro Community Services requires the COVID-19 vaccination for new employees and will consider requests for accommodations for medical/disability and religious-based reasons*
A resume is required to be considered for this position.
Hiring Range: $17.00- 19.55 per hour depending on experience
Why North Metro Community Services?
Benefits:
- 4 day work week, Monday-Thursday
- Paid Time Off (PTO) and paid holidays
- 3 flexible holidays, including a paid day off for your birthday!
- Free medical, dental, and vision insurance for employee-only coverage
- Flex spending and dependent care accounts
- Employer-paid basic life and voluntary life insurance
- 401k with 4.5% company match per gross monthly salary
- Employee Assistance Program (EAP)
- Mileage reimbursement
- Supplemental benefits, like pet insurance, tuition reimbursements, tire discounts, wellness incentives, and fitness reimbursements are just bonuses!
At NMCS, you have the opportunity for a rewarding career in which you can make a difference in the life of someone with an intellectual or developmental disability.
A Brief Overview
Responsible for installing, modifying, and repairing personal computing equipment, software applications, phones, tablets, security systems, and other equipment. Resolve basic IT issues.
What would you do in this position?
- Communicate clearly with others in a professional manner
- Set up desk phones, cell phones, and e-mails for employees
- Provide assistance to employees with technical difficulties by troubleshooting and resolving issues
- Educate employees on using various devices, hardware, and software
- Complete required paperwork and maintain accurate records
- Manage and resolve help desk tickets
- Install hardware such as monitors, keyboards, printers, and more
- Install software correctly on laptop and desktop computers
Qualifications
What education or experience would you need?
- Valid Drivers License
- High school diploma or equivalent
- 1 year or more experience with desktop/printer maintenance or in a help desk role
- 1 year or more experience with Windows operating systems and Microsoft Office
What knowledge, skills, or abilities would you need?
- Ability to communicate clearly in oral and written forms
- Ability to use office equipment such as fax machine, scanner, copier, phone
- Ability to work as a team
- Basic knowledge of Apple and Android operating systems
- Basic organization and time management skills
- Moderate knowledge in Microsoft Office Suite
- Moderate knowledge of technology such as internet browsers, PDF software, database systems
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.
North Metro Community Services is an Equal Opportunity Employer, including disability/vets.
Job Type: Full-time
Pay: $17.00 - $19.55 per hour
Salary : $17 - $20