Job ID: 0008P5

Tupelo

Administrative Support - PATHOLOGY

At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families.
We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.
#WhatConnectsYou

ESSENTIAL FUNCTIONS
Distribution and Transportation:

• Accurately and efficiently transports lab-related supplies, equipment, specimens, reports, and x-ray films to and from laboratory outreach clients
• Responsible for maintenance and appearance of assigned vehicle
• Abides all laws and regulations while driving assigned vehicle
  Specimen Handling & Processing:
• Matches received specimen to requisition and verifies required information
• Safely packs, stores, and transports specimen in compliance with regulatory guidelines
• Processes specimen and applies barcode labels prior to delivery to core lab for testing
• Will work closely with clients to ensure compliance with Outreach policies and procedures
  Registration and Order Entry:
• Receives, interprets, enters, and verifies orders for accuracy, medical necessity, and proper documentation (i.e. insurance information, identification numbers, Medicare Advance Beneficiary Notices, etc.) into appropriate EMR
• Accurately enters billing information into the appropriate EMR
• Perform diagnosis coding in MIS and 3M computer systems to assure maximum allowable reimbursement
  Communication:
• Accurately and efficiently address/respond to inquiries concerning laboratory results
• Assist in interpretation of orders received and ensure accuracy both in order entry and specimen requirements
  Customer Service
• Answer telephone in an polite and efficient manner
• Provide a high level of customer service
• Resolve issues encountered by our clients to include: billing inquiries, specimen tracking, requests for documentation and questions with specimen integrity and collection requirements
• Contact physician’s offices and various clinics to ensure operational satisfaction, conduct client surveys, and make certain that client issues are handled appropriately
• Perform courier services in a manner to provide a high level of quality to our customers
  Employee Relations:
• Works as part of a team with all Pathology and NMHS employees
  Education:
• Participates in continuing education programs to maintain and expand skills
• Stay abreast of regulatory changes
  Regulation:
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines
• Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues
  REQUIREMENTS
• High School Diploma or equivalent, required; preference given for associates degree or higher
• Valid Mississippi Driver’s License and acceptable driving record/history; required
• Preferable one year experience working in a laboratory setting dealing with compliance issues
• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
• Working knowledge of hospital and laboratory information systems (i.e. 3M, PFM, etc); required
• Good organizational and communication (written and verbal) skills; required
• Working knowledge of various diagnosis codes; required
• Knowledge of ordering and reporting to include specimen requirements, specimen handling, reference ranges, test names
• Working Knowledge of various Medicare/Medicaid billing regulations (i.e. Coding); required
• Knowledge of and appropriate handling of biohazardous specimens; required