What are the responsibilities and job description for the Specialist-Admission/Discharge - Pain Consultants, FT, 8:00a - 5:00p (M-F) position at North Mississippi Medical Center?
Customer Service:
- Greets patients in a positive, helpful, and courteous manner
- Answers and directs calls to appropriate personnel; takes messages as needed
- Directs visitors and physician office patients to correct locations
- Assists patients with questions about Patient Portal
- Ensures waiting area and front desk are organized and presentable
- Obtain demographic and insurance information in a timely and professional manner
- Verifies/updates personal information, demographic information, assists with appointment information upon request.
- Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
- Obtains and scans insurance card(s) into applicable database
- Verifies insurance eligibility/benefits information and updates in Registration systems.
- Collects and witnesses required signatures on patient paperwork
- Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
- Prints and applies armbands to patients (if applicable)
- Escorts patients or arranges for transport to assigned room or service area
- Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
- Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
- Collects/posts payment on account (if necessary) and provides receipt for payments
- Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)
- Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
- Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)
- Prepares and documents deposits
- Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc)
- Resolve all billing edits
- Properly maintains up-to-date office supplies and stock
- Adheres to NMHS/NMMC Policies/Procedures/Guidelines
- Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes
- High School Diploma or equivalent; preferred Associates Degree in Business or related field
- Minimum of 2 years’ of clerical and collection experience in a healthcare environment; preferred
- Strong organizational, customer service and communication (written and verbal) skills; required
- Strong mathematical skills and problem solving abilities; required
- Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
- Strong interpersonal skills; required
Job Qualifications
Highest Education Level Required:
High School Diploma or GED
Compensation
Location and Work Requirements
Shift:
Day
Weekends:
No
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