Program Coordinator - Crisis Response Team

North Range Behavioral Health Summary

North Range Behavioral Health believes that no one should fight behavioral health challenges alone. Our experienced, well-trained team offers comprehensive services to help treat the “whole” person – in fact, no other behavioral health organization offers more programs and solutions for children, adults, and families. We collaborate closely with other community resources so our customers can experience seamless and compassionate care. Join our team and become part of our vision – Where Hope Begins and Change is Possible.

 

*** Crisis Program Differential Pay Available***


 

Salary Range: $62,600.00/yr. - $93,892.00/yr.
 

Salary Placements will vary and may be above the starting wage based on factors including but not limited to location, experience, education, and licensure. Salary placements will generally occur between the starting wage and the midpoint of the salary range.

Employees may be eligible for additional pay based on program, evening, night, weekend, or holiday work. Bilingual pay may be available upon successful passing of language validation testing. 

Program Overview: Crisis Response Team:

The North Range Crisis Response Team provides behavioral health services to walk-in customers, agency residential programs, and other community settings. This team is dedicated to providing quality care and assessments to individuals and families needing crisis intervention. The Crisis Response Team offers services 24/7/365.

Clinical Program Coordinator: Crisis Repose Team
The North Range Behavioral Health Program Coordinator assists the Program Director in operating and administrating the program/facility to meet the behavioral health needs of clients, caregivers, and community agencies. May have responsibility and oversight of specialized programming and/or personnel. Consult regularly with the Program Director regarding the performance of their area of responsibility. Provides direction and supervision to assigned behavioral health service delivery staff. Assists Program Director in developing and communicating agency, network, and team visions, and operationalizing strategic goals for area of responsibility. Provides therapeutic counseling services and case management to clients with mild to severe mental illness and/or substance use disorder.

The Program Coordinator is required to participate in on-call rotations and help cover staff shortages when necessary.

Position Summary

Position Summary:
With a Collaborative, Customer First, and Compassionate approach, Program Coordinators will:

• Embrace the North Range Behavioral Health Mission Statement - Provide compassionate, comprehensive care for people who face mental health and addiction challenges.
• Establish, operationalize, and achieve overall program goals and strategies with program employee support, including modification of existing program services or creation of new program services to maintain or enhance program standing and to effectively meet the needs of clients and the community as assigned by the Program Director.
• Collaboratively work with the Program Director in the development of comprehensive program policies, procedures, guidelines, and standards; communicate and support agency and program objectives, policies, and policy changes. Enforce policies and procedures related to employment laws, program guidelines, regulatory compliance, and safety.
• Analyze data and utilize/prepare a variety of reports to assist with evaluating services, and capacity, and in response to state inquiries or regulations about assigned program areas; evaluate and verify the accuracy of relevant reporting data. Use data on an -ongoing basis in planning, implementation, and review of team members and processes as directed.
• Assist the Program Director to ensure quality program performance, including revenue goals and procedures, documentation standards, penetration, compliance, fidelity measures, and other program performance variables.
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner, Consult with Program Director on complex matters and issues.
• Support the Program Director by collaborating with colleagues concerning clinical planning, service delivery, and cross-division issues to ensure the effectiveness and efficiency of the program. Keep the manager informed of administrative and legislative issues of changes in the assigned program area.
• Screen, interview, and hire qualified candidates as assigned; use the applicant tracking system to document and communicate appropriately and timely throughout the screening and selection process.
• Ensure appropriate training for program staff regarding accurate coding, fiscal responsibilities, and documentation for services rendered; serve as a resource person to program staff; when directed provides technical assistance, training, and coaching in clinical and administrative areas to support staff development.
• Assure the environment is conducive to employees being able to work without harassment, discrimination, or retaliation; report all alleged incidents to the next level manager and/or Human Resources Director.  
• May convene regular staff and employee supervision meetings and attend various agency meetings, as assigned; actively participate in committees, work groups, and special projects.
• With assistance from Program Director, may provide fiscal management of the defined program; assist Program Director to ensure the team achieves budget and service provision goals including scope, quantity, and cost of service. Support the Program Director in monitoring financial activities, preparing justification for fiscal impacts, and providing input to the annual program budget planning process for assigned areas of responsibility.
• Engage the community in carrying out the mission of the organization to promote the program and other agency services; assist in identifying networking opportunities and act as professional spokesperson for organization and program(s) in appropriate and relevant forums or groups; prepare and deliver verbal presentations and conduct facility and program tours. Maintain and improve close and cooperative relationships with external agencies, interest groups, referral sources, and other community groups to explain program(s), mediate differences, and seek modifications as indicated by the Program Director.
• Provide crisis and routine clinical services for clients; may be called upon to provide assessments or to prepare clinical reports and documents; initiate involuntary hold and treatment processes as needed and within the scope of practice/credentials.
• Respond to inquiries and/or resolve concerns from clients, caregivers, regulatory agencies, or members of the community, consulting with the Program Director as needed; coach staff to address and resolve or propose solutions; problem-solve difficult clinical issues with the manager and implement strategies for resolution.
• May measure, monitor, and report and/or contract services and outcomes on a scheduled basis using appropriate reporting tools and methods for the area of responsibility; prepare reports for review by next-level supervisor and file reports to payor source promptly.
• Under the direction of the Program Director, may collaborate at local, state, regional, and national levels to develop and promote best practices for prevention and intervention; may provide input to the Program Director regarding strategic planning for program development and monitoring with various stakeholders.
• May provide expert knowledge through contracted services, such as the provision of training, education, supervision, consultation, and workforce development, as assigned.

• May participate in social marketing and media campaigns, and work with others on consistent messaging of programs and services as assigned.
  
   

Minimum Qualifications:

• A Master’s degree in psychology, social work, or another behavioral health discipline from an accredited college or university is required. 
• Colorado clinical licensure in an appropriate discipline (LPC, LCSW, LMFT
• 2 years of related experience in the behavioral health field serving a clientele of varying diagnoses and levels of impairment.
• Experience in coordinating behavioral health intervention plans and services with other agencies.
• Must have demonstrated ability to manage other projects of significance; clinical supervision and/or management experience is preferred.
   

Additional eligibility requirements per North Range Behavioral Health

• Annual Flu Vaccine
• Annual TB Testing 

Perks and Benefits:

North Range Behavioral Health is among the largest employers in Weld County. Our team members are supported and encouraged, and we strongly believe in the importance of a healthy work/life balance. We provide our employees with innovative tools, training, and thoughtful supervision in professional development. We thrive on hearing from our employees and encourage the sharing of ideas!

North Range Offers an exciting range of benefits based on working 20/hrs. or more per week.

Generous PTO and Leave Times:
 

• Paid Time Off
• 11 Observed Holidays
• Flexible Scheduling  
   

Health, Medical, and Wellness Benefits:
 

• Medical Insurance
• Dental & Vision Insurance
• Short Term Disability
• Life Insurance and Long-Term Disability (LTD)
• Flexible Spending Accounts
• Health Savings Accounts
• Health Reimbursement Accounts
• Employee Assistance Programs 
   

Financial Benefits:
 

• 403 (b) Retirement Plan with Employer Contribution
• Travel Reimbursement 
• Loan Forgiveness Programs*
• Employee Referral Bonus Program (paid out in PTO or Money)
   

Professional Development:
 

• Professional Development Tuition Assistance Program*
• Individual Training Reimbursement*
• Agency Wide Training 
• Internship, Practicum, Licensure, and Certification Supervision
   

Get Involved:
 

• WRIC Committee (Wellness, Retention, Incentive)
• Culture Cabinet
• Employee Recognition Program 

*May not be eligible for all positions
Seat Number: 12236

North Range Behavioral Health is an Equal Opportunity Employer.  We value a diverse, inclusive workforce to enhance our culture and values of compassion, collaboration, and customer first.  All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.  Accommodation is available for applicants with disabilities.

Salary : $62,600 - $93,892