What are the responsibilities and job description for the Patient Care Coordinator (PCC) position at North Shore Children's Therapies dba Buttonloop Children's Therapies?
OUR MISSION & CULTURE: North Shore Children's Therapies dba Buttonloop Children’s Therapies is a pediatric practice that offers speech, occupational, and feeding therapies to children in the North Shore area. We believe in creating an inclusive world that welcomes every child. We seek to eliminate any barriers that limit a child’s ability to connect, be it a physical or communication challenge, regulation issue, or a lack of social confidence. Our hope is that changing the world for one child will unlock their power to change the world. Buttonloop offers a collaborative, team environment with fun, social events quarterly. We pride ourselves on clinical excellence and prioritize continued professional development for our staff.
Due to growth, we are looking for an organized and detail-oriented Patient Care Coordinator to join our amazing team.
- Schedule: Full-time, 40 hours per week, Monday to Friday, 9am – 5pm or 10am - 6pm
- Setting: In-office position in Peabody (NOT remote)
- Starting Pay Range: $20 - $22/hour plus monthly bonus potential for reaching defined targets
- Benefits: PTO, health & dental insurance, 401k with employer match (after one year)
DAILY RESPONSIBILITIES OF A BUTTONLOOP PATIENT CARE COORDINATOR
- Achieve defined scheduling goals to best serve our community
- Welcome families to our clinic with a smile
- Answer telephone calls
- Respond to emails
- Support Scheduling Lead(s) and Intake Lead(s)
- Schedule initial evaluations with new families
- Reschedule ongoing appointments for current families
- Manage therapist schedules
- Verify insurance benefits via phone call or provider health insurance portal online
- Enter demographic and insurance information into our EMR with accuracy
- Maintain orderliness and organization of clinic
- Provide administrative support as needed including mail distribution, printing, scanning, and ordering supplies
DESIRED QUALIFICATIONS AND SKILLS FOR SUCCESS
- Ability to work in a fast paced, collaborate team environment
- Honesty and reliability
- A welcoming and warm disposition
- Solution-oriented approach to problem solving
- Exceptional customer service skills
- Excellent written and oral communication skills
- Self-motivation
- Attention to detail
- Knowledge of Microsoft products including Outlook, OneDrive, Word, and Excel
- Experience with clinical front desk operations, health insurance, or EMRs is a plus!
Interested and qualified candidates please include a cover letter sharing your experience working as part of a team.
- *PLEASE NOTE: Both a resume AND cover letter must be received for consideration.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Peabody, MA 01960 (Required)
Work Location: In person
Salary : $20 - $22