Director of Technology Services

Director, Technology Services

Plan, coordinate and supervise the operation and maintenance of the District’s process automation and

information systems departments. Responsible to plan, manage and provide technology support services to

other divisions in the District as required to ensure the efficient functioning of facilities and equipment and to

maintain/improve operations in accordance with District objectives. Candidates must demonstrate strong

technical and analytical skills, along with:

• Bachelor’s degree in Computer Sciences, Management Information Systems, Engineering or

Mathematics.

• Selected college-level coursework in various programming languages, management, project

management, application system development and design, networking and database management,

PLC programming, knowledge of setup and use of process transmitters and field instruments, Visual

Studio, SQL, SCADA/HMI programming, network and computer system design and administration.

• Over 8 years of experience in progressively responsible Information Systems positions including

applications analysis and design and development, project management, database systems

management and programming, network design and operation, data center operation, and

cybersecurity.

• Additional experience with process automation system operation including knowledge of PLC/SCADA

system design and programming also desired. Prior supervisory/management experience.

• Knowledge of Microsoft Dynamics GP a plus.

• Prior supervisory experience is preferred.

• Excellent verbal/written communication skills.

• Must possess a valid Driver’s License.

Apply in person or send resume to:

North Shore Water Reclamation District
P.O. Box 750

14770 W. Wm. Koepsel Drive
Gurnee, IL 600

Fax: -6101
hrmail@northshorewrd.org

Equal Opport

JOB DESCRIPTION

Title: Supervisor of Information Technology Department: Technology Services

Job Purpose Statement: Perform functions to plan, coordinate and supervise the operation and
maintenance of the District’s technology infrastructure. Responsible areas include desktop and
mobile computing, server operation and maintenance, network hardware and software support,
cybersecurity, and telecommunications. Provide support to end user departments to ensure the
efficient use of information technology resources so that District business functions can meet all
regulatory requirements while also providing excellent service to the District customer base.

Reports to:

Key Positions Supervisor:

Director of Technology Services

Sr. Programmer/Analyst
Systems Administrator

Essential Job Functions:
1. Plan, organize, coordinate and supervise all activities associated with the information

technology staff, systems and infrastructure which service the District’s departments.
2. Direct and supervise the activities of the IT staff to accomplish departmental goals within

District policy guidelines.
3. Develop and maintain effective working relationships with each department to insure

technology initiatives are aligned with District business function objectives.
4. Work with District departments to identify opport

functions through technology utilization. Develop cost estimates and project plans including
design, development and implementation/training along with justification.

5. Function as project manager for approved projects. Assist with problem identification and
resolution and follow up, as necessary, to ensure planned schedules and objectives are met.
Assign internal technical resources as necessary to support project implementation.

6. Manage system backups and contingency plans to insure business continuity of critical
District business systems.

7. Monitor the performance of information technology systems, including applications, network,
cybersecurity and telecommunications. Identify bottlenecks and provide recommendations
to correct.

8. Respond in a timely manner to systems and/or infrastructure problems. Investigate root
causes, determine required corrective actions, and follow through with implementation.

Title: Supervisor of Information Technology Department: Technology Services

9. Maintain and support the District developed application portfolio, including the TIMS plant
data processing system, maintenance system, LIMS system, Fixed Assets system, District
web site and other applications utilized by District staff to perform normal business functions.

10. Maintain and support third party systems including the financial system, user charge system,
CAD system, E-mail, VOIP and other programs utilized by District staff to perform normal
business functions.

11. Monitor and maintain the District server and data storage infrastructure, including servers,
network attached storage, direct attached storage, databases, print servers, backup devices
and UPS devices.

12. Monitor and maintain the District network infrastructure, including all Ethernet, wireless, and
cellular transmission media along with associated network switches and routers. Identify
anticipated increases in network bandwidth based on business drivers and coordinate
requirements with telecommunications carriers.

13. Monitor and maintain the District cybersecurity infrastructure, including Active Directory, anti-
virus/malware software, and anti-phishing program.

14. Monitor and maintain the District desktop computing infrastructure, including laptop and
desktop computers, office productivity suites, desktop and network printers and associated
components.

15. Develop departmental O&M and capital budgets and manage expenditures to budget.
16. Respond to emergency calls as needed.

Physical and Visual Activities:
Physical and visual activities that are commonly associated† with the performance of the functions of this job.

Standing, Walking, Sitting, Lifting, Carrying, Pushing, Pulling, Climbing, Balancing, Stooping
Kneeling, Crouching, Reaching, Handling, Fingering, Feeling, Talking, Hearing, Acuity far, Acuity
near, Depth Perception, Field of Vision, Accommodation, Color Vision.

Physical Demands:
Physical demands commonly associated† with the performance of the functions of this job.

Lift from 5 to 25 lbs up to 10% of the time. Ascend and descend multiple sets of stairs frequently.

Title: Supervisor of Information Technology Department: Technology Services

Environmental/Atmospheric Conditions:
Environmental and atmospheric conditions commonly associated† with the performance of the functions of this job.

Inside conditions, Usual office environment. Occasional exposure to wastewater treatment
environmental conditions.

Job Qualification Requirements

Knowledge:

• Read, speak, and write fluent English language.

• B.A. or B.S. in Computer Science, Information Technology/Systems, Engineering or

• System analysis and design

• Application design and development

• SQL Database Design and Programming

• Application development using Visual Studio

• Network/firewall device configuration

• Project management

• Web site development/maintenance/knowledge of HTML5
  

Experience: Over 5 years of experience in progressively responsible Information Technology
positions including 3 or more of the following:

• Business Systems analysis/design

• Application design/development

• Project Management

• Database design/development/ programming

• Network design/implementation/management

• Data Center operations/E-mail systems

• Cybersecurity

• Prior supervisory experience preferred
  

Machines, Tools, Equipment, Software:

• Dell/HP Servers running Microsoft Windows Server 2012/2016/2019/2022.

• Networking routers/switches/firewalls and software

• Database software(Oracle and/or SQLServer).

• Desktop/laptop computers running Windows 10/11 with Microsoft Office productivity suite

• Microsoft Active Directory/Exchange Server/Print Servers

• Visual Studio VB or C# client server/web applications development experience
  

Licenses/Certifications: Valid Driver’s License.

Other: