LAN/WAN Support Specialist III - Rotational

Summary or Purpose

Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network. Provide system maintenance functions for the department's network system. Assure the availability of system resources.

Essential Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provide second-level support for the Borough's PC and Network computers, including evaluation and diagnosis of problems.

Installation of software, and software updates.

Maintenance and repair of hardware and peripheral equipment.

Performs computer trouble shooting to diagnose network system problems; analyzes personal computer and peripheral's functionality; identify, locates, resolves and repairs problems.

Maintains and updates network computer systems; installs software upgrades and enhancements, documents work performed.

Reviews directory structure to maintain local user accounts and system security for e-mail and shared files.

Remains current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to current operating environment and user needs.

Prepares and processes work orders; configures, installs and upgrades user hardware.

Monitors and resolves basic network stability and connectivity problems.

Perform system backup according to procedures and established schedules.

Provides advanced software and software support to PC users.

Assist in the maintenance of inventory for all LAN/WAN supplies.

Participate in information systems planning.

Schedule system repairs.

Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.

Maintains and updates network computer systems; installs software upgrades and enhancements; documents work performed.

Assist in the research and implementation of systems upgrades.

Participates in InfoComm team efforts, including day-to-day operations and user support

Establish and maintain effective work relationships with all NSB Departments.

Travel to outlying villages as required.

Perform other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of Borough policies and procedures.

Knowledge of principals and capabilities of computer systems, including networked environments and peripheral devices.

Knowledge of commonly used Information Services concepts, practices and procedures.

Knowledge of Local Area Network principles.

Knowledge of hardware and software troubleshooting techniques.

Knowledge of local systems access and security guidelines and procedures.

Knowledge of specialized software applications.

Skill in using basic tools, equipment and procedures for repairing computers and peripheral devices.

Data processing experience.

Strong interpersonal skills.

Education, Experience, Certifications and Licenses Required

High school graduate or G.E.D/or, a combination of 12 years of education and related work experience.

Five years of computer experience, including three years of computer hardware and software work experience;

Three years experience in a customer service environment;

Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.

Valid Driver's License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver's License that meets North Slope Borough insurance criteria within 30 days of employment.

THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.

This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.

The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week.

Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits.

Benefits do not apply to temporary employees.