Responsible to secure accurate demographic and payer information ensuring the patients care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payers. Completes the referral and authorization process with patient, physician, and payer, for all consults, recurring & additional diagnostic testing appointments, and DME. Completes all required forms for third party authorization process and ensures appropriate documentation is in the chart and the computer. Schedules appointments as appropriate, and coordinates necessary records. Counsels patients regarding medical insurance benefits and collects co-pays. Functions as liaison to insurance companies, both HMO and PPO, physicians, therapists, and providers to expedite access to the department.
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