Operations Specialist

Operations Specialist

Full time, 40 hours per week, remote or hybrid

Contribute to the largest brand strategy-first team on the west coast driving brand strategy, creative strategy, naming and creative. Our clients are exciting and innovative: from enterprise to start-ups, from tech to packaged goods to manufacturing. You will inspire our team in your care of them, our culture and environment (in person and virtual) while contributing to the successful management of our business and the clients we serve. Passion, joy for our people and the work we all do is a must. The successful candidate will be committed to reaching for excellence in big thinking and in every detail.

Operations Specialist

In this new role at Northbound you will be a huge contributor to our overall agency success by supporting our Talent and Operations efforts, as we continue to grow our business and refine how our teams work together to create best in class work for our clients.

• Talent recruitment management:
  • Support day to day recruitment needs i.e., scheduling, and general candidate communications, day to day communications with agency partners, candidate sourcing and screening, fielding questions and taking notes to follow up with Director of Talent and Operations (DTOT) as needed.
  • Manage and maintain recruiting talent network.
  • Manage and maintain freelance talent network.
  • Manage onboarding and offboarding of both new employees and freelance talent.
• Benefits, compensation, and HR compliance management:
  • Under the direction of the DTOD proactively manage the annual review and renewal of employee benefits: health, dental, vision, 401k, etc.
  • Be the primary internal contact for day-to-day questions and needs around employee benefits, escalate to broker/partners or Director of Talent and Organizational Development Director as needed.
  • Be the primary contact for all Northbound employees, provide day to day completion and management of employment paperwork, employee files, benefits questions, reporting, and sharing of city, state, and federal guidelines/regulations.
  • Under the direction of the DTOD project manage salary reviews with respective managers and maintain the upkeep of our pay scale – both relative to performance reviews and relative to titles.
• Facility management; includes IT and, our weekly all hands meeting, including publishing the agenda ahead of time and notes afterward.
• Attend weekly resourcing meeting, supporting the DTOD in identifying agenda items, facilitating problem solving, and publishing/sharing agreements or plans.
• Special projects support and management, which could include but is not limited to:
  • Finance projects such as updates to our resourcing model or utilization reports, and other data entry and BigTime related tasks.
  • Shepherding process improvements and templatizing or training of specific skills within departments or for the agency overall, at the direction of agency or department leads.
  • Training, learning and development projects.
  • Projects related to adding or changing aspects of employee benefits or employee value proposition, such as vacation structure.
  • Projects related to improving resourcing, including but not limited to evaluating recruiting resources or processes, evaluating freelance talent, establishing best practices workflow for identifying and onboarding freelance talent; these would all be at the direction of the Director of Talent and Operations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Qualities:

• Outgoing and curious thinker who is driven by relationships that build and maintain a strong, positive culture that welcomes and includes everyone.
• Energetic and magnetic in connecting with employees in person and online, exhibiting strong communication skills.
• Highly organized and deadline driven (tracking employee requests, internal projects, personal time management, etc.) and able to manage multiple workstreams at once.
• Fair and measured, without judgements or bias that conflict with Northbound values.
• Team player who thrives on collaboration.
• Proactive problem solver who likes to think creatively

 Experience:

• 5 years agency or professional services experience providing Talent, HR, Operations support, and execution.
• 5 years demonstrated success in a fast-paced team environment.
• Educational background consistent with the required skills.
• This is a great way to deepen your understanding of agency operations, with career path growth potential across Talent/HR, Office Administration, Operations, and Finance

Job Expectations:

Position Type

• This is a Full-Time position. Compensation is $65,000-75,000 annually. This position reports to the Director of Talent and Organizational Development.

Working Environment

• This position is a hybrid position with opportunity to collaborate in an office environment on a weekly basis as needed or a remote position operating in the U.S. Our offices are in downtown Seattle with a sweeping 180° of Elliot Bay, Lake Union, and the Space Needle.
• Office hours are between 8 AM and 5 PM Pacific Time

Travel

• No travel is expected for this position apart from 1 to 2 company gatherings per year.

About Northbound:

Northbound helps brands discover, demonstrate, and move closer to their true north: purposeful, courageous, creative.

We craft insights, strategies, names, and design for our clients that deliver clarity and the kind of emotional resonance that makes a brand stick. We help clients transcend products and the velocity of cultural habits by creating meaning, memorability, and momentum through unforgettable storytelling and design.

We offer our clients: vision setting, customer insights, innovation labs, brand strategy, positioning, brand architecture, naming, creative strategy, experiential marketing, marketing communications, storytelling & messaging, brand design, digital design, go-to-market planning.

Our clients range from Fortune 100 to early start-up and everything in between including a steady and committed contribution to non-profit clients across a wide range of community contribution.

A few of our clients: Amazon, eBay, Genie, PwC, INRIX, KPMG, Microsoft, Optum, PayScale, Kaplan, Safeco Insurance, T-Mobile, Wizards of the Coast. Seattle Rep, Junior Achievement, Space Needle, Behind the Badge, Stewardship Partners.

Who we are:

·       We are a woman-owned business founded on a powerful idea: that great brands are filled with purpose. 

·       We are the only high-performance agency in Seattle that specializes in brand strategy and competes on a national level.

·       We are right-sized for learning and growth – not too big, not too small.

·       We are a career accelerator: T-Mobile, Amazon, PayPal and Microsoft brand leaders have graduated from Northbound.

·       We are purposeful: We are about brand goodness through brand integrity, supporting stakeholder capitalism and a more purposeful way of doing business.

What we offer:

·       A highly competitive compensations and benefits package that includes 100% coverage in health and dental benefit, 50% for dependents

·       401k matching at 4% and profit sharing

·       Flexible remote work policy

·       Family leave of 16 weeks/4 weeks paid for all new parents: mothers, fathers, live birth, or adoption

·       96 hours a year of Employee Wellness days

·       11 paid holidays and 2 additional floating holidays

·       Paid time off for the holidays (office closed)

·       5 days of paid bereavement, and an additional 5 days of unpaid leave

·       6.5 days sick days per year

·       3 weeks of vacation, 4 weeks for 2-3 years of tenure, 5 weeks for 4

·       Heath Spending Account

·       Life Insurance

·       Volunteering opportunities

·       Annual Performance Review and merit increase

·       Northbound published career path and pay scale for all positions

·       Mentoring, training, growth, and development

Equal Opportunity Employment Statement:

Northbound provides equal employment opportunities to all employees and candidates for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientations, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

northboundbrand.com

Salary : $65,000 - $0