What are the responsibilities and job description for the Team Leader/Manager position at NorthCrag?
SCRA/Retail Banking: Lead
Performs a variety of supervisory duties to assist the Bank program requirements. Under minimum supervision, performs moderate work assignments and provides problem resolution. Participates in the development and implementation of team initiatives. May assist the team in providing Banking related trainings. Exposure to SCRA is preferrable
Tasks:
Utilizes Banking case management tool and other internal software-driven systems to monitor, research, analyze for any improvement opportunities.
Demonstrates matured knowledge of Banking processes, products, and services.
Prepares reporting scored cards for associates and is responsible for all MIS for the team.
Identifies investigative process improvement opportunities, responds to inquiries from internal business partners and provide contents and artifacts.
Keeps abreast of new rules, regulations and reputational risks to assist in the development, implementation and
revision of current policies and procedures.
Under guidance, may participate in Banking related projects.
Minimum Education
Bachelor's Degree
4 years’ experience in addition to the number of years’ experience required can be substituted in lieu of a degree.
Minimum Experience
4 or more years Banking experience
Knowledge of Retail Bank and all Lending products in Banking
Strong written and oral communication skills Should have experience in managing a Team
SCRA/Retail Banking: Manager
Performs a variety of Managerial duties to assist the Bank program requirements. without supervision and independently performs work assignments and provides problem resolution. Provides appropriate coaching and Feedback for team members improvements and progress. Participates in the development and implementation project and people related initiatives. To assist the team in providing Banking related trainings. Exposure to SCRA is preferrable. Should be a strong communicator and leader in driving the team to success.
Tasks:
Manages the daily operations of the Team volumes, workflow, operational queues and provide on-going coaching, guidance, and training
Oversee the team’s attendance and timesheet approvals
Serves as a primary resource to team members on escalated issues and provides coaching and feedback to the team
Responsible for management functions including new employee selection/replacement, employee development, performance evaluation and corrective/development action plans
Creates and implements unit objectives and policies and procedures to meet organizational goals and objectives aligning with customer priorities
Collaborate with customer executives to provide superior service
Advises management on any risk exposure arising out of work to the customer and TCS
Minimum Education
Bachelor's Degree
6 years’ experience in addition to the number of years’ experience required can be substituted in lieu of a degree.
Minimum Experience
4 or more years Banking experience
Knowledge of Retail Bank and all Lending products in Banking
Strong written and oral communication skills Should have experience in managing a Team
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cincinnati, OH: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location