Director of Support Coordination (Case Management)

Northeast Alabama MR/DD Authority is seeking an experienced Director of Support Coordination (Case Management) to lead and develop the success of our team. This position will directly supervise 12 employees in the field of Intellectual and Developmental Disabilities and will report to the Executive Director.

A successful Director of Support Coordination must have in depth knowledge of the Alabama Department of Mental Health’s operational guidelines along with a broad knowledge of effective management principles. Candidates need to possess a strategic mindset to ensure services are efficiently delivered and add value to the organization and those we serve.

Requirements and skills:

- Bachelor’s Degree or higher from a four-year college or university in a Human Service Field is required

-Minimum of 5 years’ experience with Intellectual/Developmental Disabilities preferably as a Support Coordinator (case manager) with at least 2 years in a supervisory role.

-Excellent Knowledge of performance assessment and motivation techniques

-Ability to follow through with assignments in an independent manner with minimal direction

-Working knowledge of MS office and other computer software (Therap, ADIDIS)

-Possess outstanding leadership and organizational skills

-Possess an analytical mindset with great problem-solving abilities

-Ability to communicate effectively, both orally and in writing

-Completion of Case Management Curriculum approved by the Alabama Department of Mental Health

Responsibilities

-Oversee operations from start to completion including deadlines, milestones, and processes

-Develop evaluation strategies to monitor performance and determine the need for improvements

-Supervise and review employee attendance, productivity levels, and performance to ensure that goals are being met

-Discover ways to enhance efficiency and productivity of procedures and employees

-Create and update employee training programs to ensure all staff are familiar with current policies and procedures

-Interview candidates for new positions and hire new employees when necessary

-Ensure program operations and activities adhere to legal, DMH, and Medicaid guidelines as well as all internal policies

-Set and track goals for employees and the organization as a whole according to the strategic objectives of the organization

-Coordinate and facilitate DMH reviews, DMH certifications, and Medicaid reviews

-Keep Executive Director informed with detailed and accurate reports and meetings on a regular basis

-Assist the Executive Director with updating agency policies and procedures as needed

-Maintain accurate records of current caseloads, DMH RFAs, deadlines, employee files, etc.

-Establish and maintain effective relationships with individuals and families, public agencies, agency staff and service providers.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Gadsden, AL 35901: Relocate before starting work (Required)

Work Location: In person