IT Associate 1

Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives.

IT Associate 1
Here's a fantastic opportunity to join as an IT Technical Associate I at Northeast Kingdom Human Services! In this role, you'll be the go-to person for providing technical support and resolving issues across multiple sites. You'll also have the chance to share your expertise by delivering training sessions to both individuals and groups across the agency. It's a great opportunity to expand your technical skills, make a real difference in supporting users, and contribute to a dynamic team environment. Apply Today!
About Northeast Kingdom Human Services
NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 450 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont
RESPONSIBILITIES & SCOPE

• Provide help desk support to staff, addressing and resolving their technical queries and issues promptly.
• Manage equipment moves, repairs, and installations, encompassing both end-user devices and network infrastructure.
• Collaborate with the IS team to develop and update operational procedures, ensuring system security and integrity. Assist in maintaining and improving technical infrastructure, including LANs, WANs, servers, operating systems, and user accounts, while also overseeing data backups.
• Contribute to IS policy and project committees, sharing insights and expertise as needed.
• Work closely with IT leadership to manage phone systems, voicemail, and repairs, while also collaborating with MIS team members on procedural updates and software upgrades recommended by the Chief of IT.

Requirements:

• High school diploma required.
• Related certification or associates degree preferred.
• 1-2 years of experience using computers, computer network systems, project management, information security laws, network maintenance, and electronic information control technologies.

SALARY & BENEFITS
Competitive Salary: Starting at $18.25 based on education and experience.
Tuition & continuing education reimbursements and loan repayment program.
Monday - Friday work week.
Health and dental insurance.
403b retirement plan with Agency contribution and match.
Generous paid time off, 12 sick days and 12 paid holidays.
Outstanding employee wellness program
Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, 403(b) retirement plan, life insurance, AFLAC, employee assistance program, generous paid time off, and additional optional benefits

Northeast Kingdom Human Services is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Salary : $18