Salary Job Openings

Commercial Customer Service Representative

Northeast Ohio Insurance Agency
Madison, OH Full Time
POSTED ON 5/1/2024

Job Overview:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
- Communicate with customers via phone, email, and chat to assist with inquiries and issues
- Perform outbound calling to follow up on customer concerns and feedback
- Utilize upselling techniques to promote products and services
- Provide support in English to customers
- Analyze customer needs and recommend appropriate solutions
- Process sales orders and perform data entry tasks accurately

Qualifications:
- Proven experience in customer service or a related field
- Excellent communication skills in English
- Strong analytical skills to assess customer needs effectively
- Ability to upsell products or services to enhance customer experience
- Proficiency in data entry and maintaining accurate records
- Prior experience in outbound calling is a plus

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you are passionate about delivering top-notch service and enjoy interacting with customers, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • Health insurance
  • Paid time off

Experience level:

  • 5 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to Relocate:

  • Madison, OH 44057: Relocate before starting work (Required)

Work Location: In person

Salary.com Estimation for Commercial Customer Service Representative in Madison, OH

$37,951 - $48,234

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