Assistant Manager - Service Writer

Description

Who We Are

We are the final remaining chain of full-service automotive repair shops in the valley, proudly owned and operated by a local family. With multiple locations spread across the valley, we are experiencing rapid expansion.

Job Description:

The Assistant Manager - Service Writer is a key member of the automotive service department, responsible for assisting in the efficient operation of the service department and ensuring exceptional customer service. This role involves overseeing service writers, coordinating service activities, and assisting with administrative tasks to optimize workflow and maintain customer satisfaction.

Key Responsibilities:

Supervision and Training:

• Helping train employees, supervising tasks, handling complaints, and resolving issues as directed by the Store Manager.
• Assist in supervising and training; Service Advisors, Technicians, and Clerical Staff ensuring they perform their duties effectively.
• Provide guidance and support to Personnel in handling customer inquiries, service requests, and administrative tasks.
• Conduct regular performance evaluations and provide feedback to service writers to help them improve their performance.

Customer Service:

• Interact with customers to address concerns, provide assistance, and ensure a positive service experience.
• Handle escalated customer issues or complaints professionally and effectively.
• Assist service writers in communicating service recommendations, estimates, and repair updates to customers.

Workflow Management:

• Coordinate service appointments, prioritize work orders, and allocate resources to ensure efficient workflow.
• Monitor the progress of repairs and service activities to ensure timely completion.
• Assist in resolving scheduling conflicts and adjusting priorities as needed to meet customer needs.

Administrative Duties:

• Assist in maintaining accurate records of customer interactions, service orders, and repair documentation.
• Oversee billing and invoicing processes, ensuring accuracy and timeliness.
• Assist in inventory management, ordering parts, and maintaining adequate stock levels.

Team Collaboration:

• Collaborate with service technicians, parts department staff, and other team members to resolve issues and optimize department performance.
• Foster a positive work environment and promote teamwork and cooperation among staff members.
• Assist in implementing and enforcing department policies and procedures to ensure compliance and consistency.

Requirements

• High school diploma or equivalent.
• Minimum 2 years related experience and/or training is preferred.
• ASE Certification in Service: Automobile Service Consultant is required.
• Previous experience in a Technician similar role within the automotive service industry.
• Current Driver’s License with a Good Driving Record is Mandatory.
• Proficiency in reading and comprehending various documents such as safety guidelines, operational manuals, and procedural instructions. Capability to compose routine correspondence.
• Demonstrated ability to communicate effectively through verbal communication skills when addressing both customers and employees of Greulich’s Automotive Service.
• Capability to compute figures and amounts including discounts, interest, commissions, and percentages. Proficiency in applying fundamental mathematical concepts.
• Capability to address practical challenges and handle diverse concrete factors in scenarios with minimal standardization.
• Proficiency in understanding a variety of instructions presented in written, oral, diagram, or scheduled formats.
• Proficiency in computer usage is essential for tasks such as inputting customer and vehicle details, accessing parts pricing, placing orders, completing customer repair documents, and managing inventory records.
• Strong written and verbal communication skills.
• Must thrive in a dynamic environment.

Work Environment:

During the execution of job responsibilities, the employee may encounter moving mechanical components and airborne particles or fumes on a regular basis. Additionally, exposure to outdoor weather conditions is frequent. Occasionally, there may be exposure to toxic or caustic substances and the risk of electrical hazards. Employees are required to wear appropriate PPE safety equipment, including eye and ear protection.

Benefits:

· 5-day work week

· Closed on Sundays

· Health Insurance

· Employer Paid Life Insurance

· Dental Coverage

· Vision Coverage

· 401(K) With Match %

· Paid Vacation

· Paid Holidays

· Paid Sick Days

· Provided Uniforms

· Company Funded Continued Training