Highball Assistant Manager

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

The primary function of the Venue Assistant Manager is to support the Venue Manager with creating an excellent food and beverage experience for the customer within the venue and areas of the casino. Through active participation on the floor, the Assistant Manager will ensure their venues are pristine, orderly and the daily operations and customer interactions run seamlessly. This role is responsible for increasing food and beverage sales and profitability through training, coaching and budgetary management; successful implementation of organizational standards and procedures as outlined in franchise and/or organizational manuals; adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Follows established work procedures and expedites the scope and the flow of work.
• Manage financial activity to ensure alignment with venue budgeted expectations as it relates to revenue, cost controls and profitability.
• Write weekly work schedule based on the guidelines and budget for that outlet. Make staffing adjustments as necessary, based on the volume of business and budgeted labor percentages.
• Communicates with the Team Members through written and oral instructions.
• Communicate with the culinary staff daily, to ensure quality of the product and to foster a healthy relationship between kitchen(s) and service.
• Holds pre-shift line-ups or meetings with the Team Members to improve daily communication regarding, changes, specials, promotions, service steps etc.
• Assigns duties for opening and closing, and examines work for completion, neatness, and organization.
• Resolve any problems, which may occur during assigned shift (i.e. guest complaints, Team Member problems, etc.). Pass on to the Food and Beverage Manager any major incidents.
• Promote positive customer relations through prompt, courteous and efficient service.
• Monitor customer satisfaction of food, service and ambiance. Responsible for cleanliness and sanitation throughout the outlet(s).
• Perform or assist team members in performing their duties and teach customer service skills.
• Assists with interviewing, hiring and training new Team Members and monitors their activities.
• Coach and council Team Members as necessary.
• Administer corrective action and progressive disciplinary measures when necessary.
• Schedule and conduct Team Member appraisals in an accurate, fair and timely manner.
• Document operational and physical deficiencies and pass on to the Food and Beverage Manager or the appropriate department for correction.
• Consistently fills out daily shift report detailing the events of your shift.
• Requisitions supplies and prepares inventories as requested.
• Prepares memos and provide written direction to team/staff members.
• Ensure control/protection of company assets.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner, and in accordance to NQ Casino’s mission statement.
• This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Directly supervises the Team Members in venue. Implements and communicates the vision of Northern Quest Resort and Casino and goals through enforcing standards and policies. Responsible for training team members that exemplify the standards and vision of Northern Quest Resort and Casino. Leads and directs tasks to team members to ensure venue expectations are exceeded (Profitability, Customer Satisfaction and Employee Satisfaction ratings). Provides team members with positive and improvement feedback on the status of their work.

Education
• Associate of Arts (A.A) or Associates Degree in related field, or equivalent hospitality industry experience

Experience

• 2 years of experience in hospitality or food and beverage supervisory or lead role.
• Proven experience with motivating and leading teams of employees.
• Experience in craft cocktails, specialty beer, and wine service required.
• Inventory systems and budget management experience preferred.
• Experience with POS systems required

Skills

• Proficient in the use of Microsoft programs and other computer software.
• Ability to work with everyday mathematical concepts (Additions, subtractions, multiplications and percentages).
• Knowledge and understanding of beverage service, mixology and wines
• Knowledge of procurement procedures and inventory systems.
• Ability to read and interpret documents such as safety rules and maintenance instructions and procedure manuals.
• Ability to prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions.
• Ability to maintain effective working relationships with department heads and employees.
• Knowledge of a 24-hour, 7 day a week operation.
• Skill in solving practical problems and dealing with situations where only limited standardization exists.
• Excellent organizational, communication and interpersonal skills.
• Skill in identifying and resolving administrative problems under pressure conditions.
• Work nights, weekends and holidays as required.

Other Requirements

• Available and willing to work nights, weekends and holidays as required.
• Ability to obtain and maintain a Tribal Work Permit.
• Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
• Washington State health card – By date of hire.
• Mandatory Alcohol Server Training (MAST) certification – 60 days from employment, or 1st class offered.
• Hepatitis A vaccination prior to first shift

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 75 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.