What are the responsibilities and job description for the Salesforce Trainer position at Northern Trust?
WHO WE ARE
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 employees, we call partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Today, we are going through a metamorphosis - starting with our Wealth Management business where we are embracing Agile ways of working and exploring new technologies like cloud, analytics, microservices architecture, etc. Last, but not least, our advanced Digital design systems enable us to put our valued clients at the heart of our user experience.
WHY US
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.
within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve. Our talented, driven and energetic people are truly changing the face of Northern Trust. The speed with which we work, the influence of each partner and the focus to positively change the client experience is our common passion.
People are our greatest Wealth, so if you have a genuine desire to work in a fast-paced, Agile, inclusive environment which requires teamwork, well-honed problem-solving skills, deadline management, ongoing and comprehensive communication, constant attention to detail, and a commitment to continuous improvement then seek no more!
As a Salesforce Trainer
you will define, develop, and deliver learning solutions to internal Wealth Management partners as a part of the Run & Change Team.
You have training expertise in Salesforce Financial Services Cloud (FSC), a critical application to our business, which is continuing integrate new processes.
You have strong knowledge of learning and development strategy, software development process and the ability to deliver training, create guides and direct Q&A sessions.
You thrive in a fast-paced, collaborative Agile environment.
Furthermore,
you have:
- Excellent oral and written communication skills, and the ability to interface and train all levels of the organization, including executive leadership
- Strong instructional design and/or organization development skills
- Technical ability to build learning deliverables using software such as Articulate (Rise and Storyline) and Adobe Premiere Pro
- A demonstrated proactive and persistent approach to work while driving open items to completion consistently and independently
- Awareness of Agile development methodologies, including MVP definition and product roadmap planning techniques is a plus
- Knowledge in the financial services industry is a plus
WHAT YOU'LL DO
As a partner on the Run & Change team, you will be an integral part of one of our nimble and agile cross-functional teams innovating an entire industry. We cherish and nourish our diverse and inclusive culture and welcome you to help us further grow our community.
As a Salesforce Trainer
you will:
- Work with management, performance consultants and/or subject matter experts to understand desired business outcomes and translate them into learning and organization development objectives
- Work with stakeholders to determine appropriate learning methodologies and organization development solutions
- Develop project plans including the identification of subject matter experts where appropriate
- Develop and facilitate/deliver learning and organization development programs
- Maintain an inventory of training and organization development programs/tools and schedules their use according to management priorities
- Represent the department in various meetings
Additional Information