Enrollment Services Specialist

Alexandria, VA Full Time
POSTED ON 5/8/2024
Posting Summary

Working Title
Enrollment Services Specialist

Role Title
Education Support Spec II

Role Code
29143-FP

FLSA
Nonexempt

Pay Band
03

Position Number
28000516

Agency
Northern VA Community College

Division
NV280-Office of Student Services

Work Location
Alexandria - 510

Hiring Range
$45,000 - $55,000

Emergency/Essential Personnel
No

EEO Category
E-Paraprofessional

Full Time or Part Time
Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-
No

Does this position have a bilingual or multilingual skill requirement or preference?
No

Work Schedule
Monday – Friday and some Saturday’s

Sensitive Position
No

Job Description
General Description:
The Enrollment Services Specialist provides generic information to students on a variety of student service programs, activities, and procedures regarding admissions, placement testing, domicile, payment, financial aid, registration, and student activities. Assists student with referrals to other departments as needed.

Duties and Tasks:
  • Assists the Campus Registrar in tasks to manage enrollment services in ensuring accurate and timely information is provided to new, current and returning students on a broad spectrum of student services.
  • Assist with admission application and inquiries, updating student records (SSN, name, DOB, etc.), registration, domicile classification & advising of such inquiry, frequent internal/external communications with students and other functions performed in the Campus Registrar office in accord with College policies.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.



KSA's/Required Qualifications
Required KSAs:
  • Ability to work under pressure and meet deadlines.
  • Ability to establish goals and priorities and make decisions based on program and institutional policies.
  • Knowledge and familiarity with People Soft Student Administration System or other student information system or flexibility and willingness to learn new systems.
  • Ability to communicate effectively, orally and in writing.
  • Strong customer service skills.
  • Knowledge of PC software applications
  • Ability to interpret and explain academic and administrative policies and procedures.


Minimum Qualifications:
  • Office training and customer service experience in a high-volume, in-person setting.
  • Experience working with a diverse population.
  • Experience working in a college office setting or university office setting, preferably an Admissions or Registrar’s office.
  • Experience working with computer software applications such as Microsoft Office.

Additional Considerations


  • Experience at a community college or university.
  • Experience handling domicile decisions and appeals.
  • Experience using PeopleSoft student information system and imaging software.
  • Fluency in a foreign language commonly spoken in the Northern Virginia area.

Operation of a State Vehicle
No

Supervises Employees
No

Required Travel
May be required to travel between campuses.

Posting Detail Information

Posting Number
CLS_2763P

Recruitment Type
General Public - G

Number of Vacancies
1

Position End Date (if temporary)

Job Open Date
05/08/2024

Job Close Date
05/22/2024

Open Until Filled

Agency Website

Contact Name

Email

Phone Number

Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:

Additional Information
Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
The security of our students, faculty, and staff is very important at NOVA.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/



EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.



ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.



E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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