What are the responsibilities and job description for the CLOUD SUPPORT ADMINISTRATOR position at NorthHill Technology?
NorthHill Technology Resources has a need for a Cloud Support Administrator to support a Federal Program in Springfield, VA. This is a direct-hire role with our client, a fast-growing Federal Integrator. Outstanding compensation and benefits! Due to the nature of the work, US Citizenship and an active Top Secret Clearance is required.
Cloud Operations Administrator –Mid
Job Description:
In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Key Responsibilities:
· Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
· Respond to and resolve customer issues, providing top-tier technical support and customer service.
· Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
· Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
· Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
· Develop and maintain comprehensive documentation for application support procedures.
Education and Experience:
· Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
· 5 years of experience in IT, with a strong focus on cloud operations and customer support.
Required Skills:
· Proficiency with AWS cloud services and infrastructure management.
· Exceptional troubleshooting and problem-solving skills.
· Experience in providing customer-focused technical support.
· Knowledge of Linux distributions (e.g., RedHat, CentOS).
· Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
· Excellent communication and collaboration abilities.
