Application Specialist

Access Technology Application Specialist

Northland Controls is looking for an Global Access Technology Application Specialist I is to help safeguard our the people and property of our clients. 

What type of candidate Northland is looking for

We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are some of our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment. 

What you will love about this job

You will be working for an amazing company that employs the most exceptional type of people. Our customers are worldwide, large corporate companies. 

Are you a fit?

This job will require constant attention to detail with proven excellent customer service skills and strong computer knowledge including MS Office suite.  Professionalism in all situations is a must. I

Responsibilities

Essential duties of the position include:

• Program and maintain access levels within the Quantum Secure SAFE system.
• Work with adjacent and internal teams to collect all the needed information for system programming.
• Access levels with reader programming in PACS.
• Perform regular audits of SAFE and PACS systems to ensure global standards are kept.
• Monitor and respond to group ques and support email accounts.
• Perform system investigations to discover root cause for download and system issues.
• Manage and monitor global badging standards.
• Support remote badging processes by working with badging coordinators and ambassadors.
• Assist with External Audit reports.
• Work with the HID support teams to fix bugs and monitor enhancement deployments.
• Support GSOC personnel with global access management questions and issues.
• Monitor badging accounts and assist as needed with system related issues.
• Monitor system health and operations for SAFE and other global systems.
• Work with local management worldwide to build and maintain approval and audit roles within SAFE.
• Investigate root cause of system or communication errors with global applications. Monitor global applications general system health.
• Provide general global systems and application support to all regions
• Other duties as needed.

Qualifications

• Experienced in access control system programming.
• Familiar with access control system hardware and its operations.
• Good understanding of computer systems and IT networking structure.
• Candidates for this position must have a strong security systems background & working knowledge of variety of Physical Access Control & CCTV Systems
• Strong organizational & clear communication skills are absolutely required
• Individuals in this position must be self-motivated and forward thinking, looking for new and better solutions
• must demonstrate strong multitasking ability to manage multiple different tasks
• Outstanding interpersonal and customer service skills

Skills

• Able to prioritize and execute tasks in a high-pressure environment. 
• Effective organizational and problem-solving skills.  
• Excellent oral and written communication skills.  
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community cross-functionally.  
• Self-motivated and directed. 

Preferred Education/Experience

• Working knowledge of enterprise level security systems such as Lenel OnGuard and Software House C*Cure are extremely desirable.
• Working knowledge of windows operating system, word processing & Excel spreadsheet skills are absolutely required.
• Professional associations within Security Industry such as ASIS membership & CPP licenses are desirable but not required.

What Northland Does

Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.

We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.

With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.

We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years’. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.

Our Mission

To be the most trusted and influential leader in the industry. By delivering exceptional services across the world, we are determined to continually surprise our customers, the industry and even ourselves while having fun.

Core Values

Be Honorable

Take on Challenges

Do Whatever it Takes

Our People

Have Fun