PC Support Tech 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman's Chief Information Office is seeking a motivated PC Network Support Technician in the Linthicum, MD area ready to gain and apply enterprise-wide experience to ensure the security, reliability, and availability of multiple systems/platforms in support of our Nation's defense.

This position requires an on site location of Linthicum, MD and does NOT offer telecommuting.

Roles and responsibilities include, but are not limited to:

• Providing technical support for Windows systems and associated networks.
• Installing, troubleshooting, servicing, and repairing personal computers, PC applications, network cables and connectors.
• Instructing and assisting users in the use of workstations and networks.
• Installing, upgrading/patching, monitoring, problem resolution, and configuration management of systems.
• Developing and documenting technical processes and procedures as needed.
• Providing backup and recovery services; managing file systems and disk space; and managing virus protection on a routine basis.
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
• Coordinating actions with users, IT staff, server administrators, network engineers, and IT management.
• Recommending and implementing system/process enhancements to improve performance and reliability of the system.
• Reviewing trouble ticket queues to identify issues that need to be addressed.
• Working through the ticket queue without intervening management direction (self-motivated).
• Resolving tickets within established SLAs and raising issues that require management attention or involvement.
• Establishing and maintaining high levels of customer satisfaction.
• Participating in new installations, testing and special projects as needed.
• Exhibiting good communication skills, an energetic approach, and patience with customers.
• Lifting equipment weighing up to 40 pounds.
• Ability to work after hours and weekends as needed.

Basic Qualifications for a Level 2:

• High school diploma or equivalent and 2 years of experience OR Associate's degree and 1 years of experience OR Bachelor's degree and 0 years of experience.
• IAT Level II certification (ex. Security CE) or greater.
• ship is required, as well as the ability to obtain a DoD Secret clearance following hire.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
• Experience with technical standards, principles, theories, concepts and techniques.
• Experience providing solutions to a variety of technical problems

Salary Range: $53,900 USD - $89,900 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 .

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for most positions.