Job Posting for Technology Support Technician at NorthShore Health Centers
The Technology Support Technician investigates and resolves software and hardware problems for clinic staff to minimize computer downtime in each department.
This is an onsite position.
Essential Functions:
Provide first level IT contact and convey resolutions to customer issues
Properly escalate unresolved IT queries to the next level of support
Track, route and redirect problems to correct resources
Walk customers through problem solving process
Maintain IT inventory updates and reassignments
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Recommend procedure modifications or improvements
Preserve and grow your knowledge of IT help desk procedures, products and services
Respond to queries either in person or over the phone
Respond to email messages for customers seeking help
Ask questions to determine nature of problem
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Install computer peripherals for users
Run reports to determine malfunctions that continue to occur
Maintain and annotate IT help desk tickets as they are assigned
Knowledge of Microsoft 365 and Active Directory would be beneficial
All other duties as assigned by the Lead Systems Administrator
These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion
This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change
Diversity Statement
NorthShore Health Centers celebrates and supports the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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