Clerical & Admin Specialist I

NorthStar Memorial Group is seeking a Clerical & Admin Specialist at Skylawn Funeral Home in San Mateo, CA. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we implement checks and balances to maintain consistency and uphold our commitment to care in every interaction.

Responsibilities

• Provides customer service in the sales of pre-priced cemetery goods and services, utilizing the cemetery software – CRM & HMIS.
• Assists in the scheduling of installation of memorials, both inside and outside installations.
• Maintains files associated with memorial sales and service.
• Performs routine clerical tasks such as answering telephones; and routing messages; uses office machines as required such as a computer workstation, calculator, photocopier/scan/fax, and other standard office equipment.
• Communicates with Memorial vendors to obtain pricing and sizes available, ordering of Memorials for stock, and from paid-in-full contracts.
• Tracking of Memorial inventory.
• Runs Memorial Reports from Cemetery Software.
• Maintains Memorial logs and estimated delivery dates/times.
• Property verification of installed memorials.
• Inspect all delivered memorials for accuracy of design, quality, craftsmanship, and possible damage.
• Prepare work orders and coordinate the installation of memorials with the cemetery Superintendent and grounds staff.
• Review and approve invoices from delivered memorials.
• Occasional assisting and communication with families for the design/timeline of their loved one’s memorial.
• Processing of Veteran paperwork for Veteran memorials.
• Ensures required documentation to support requested products and services is accurate and complies with company rules

Qualifications

• 1 years of administrative support experience
• Proficient in MS Excel, Word, Outlook, and PowerPoint
• Ability to work well in a team-based environment
• Ability to learn new software and conduct new tasks
• Professional communication and organizational skills

Pay Range: $24-26/hr.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.