Service Greeter
Amherst, NY
Other
POSTED ON 5/8/2024
Job Posting for Service Greeter at Northtown Automotive Companies
Job Details
Job Location: Northtown Automotive Companies Inc - Amherst, NY
Position Type: Full Time
Education Level: Not Specified
Salary Range: $16.00 - $16.00 Hourly
Travel Percentage: None
Job Shift: Full Time (3 day workweek)
Job Category: Customer Service
Description
Occupational Summary:
Responsible for immediately greeting customers as they enter the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience
Schedule:
- Full-time schedule required!
- 3 day rotating schedule : 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for one month and then Thursday/Friday/Saturday for the next month)
Essential Job Functions:
- Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.
- Immediately greeting all customers and directing them to the appropriate service advisor or team member
- Locating pre-written repair order and confirming information with the customer
- Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)
- Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.
- Washing vehicles and/or wiping them down as requested and needed
- When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.
- Maintain service drive to ensure it is free of dirt, debris, and snow
- Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed
- Filing repair orders
- Road testing vehicles
- Identify and remove new/used cars in service parking and move to correct location
Qualifications
Qualifications:
- Professional personal appearance
- Excellent communication skills
- Previous customer service experience preferred but not required
- Ability to read and comprehend instructions, both verbal and written.
- Ability to operate smartphone, tablet and/or PC.
- Ability to be on your feet for the majority of the work day.
- Valid in-state drivers license.
Hourly Wage Estimation for Service Greeter in Amherst, NY
$20.24 - $26.12
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Job openings at Northtown Automotive Companies
Northtown Automotive Companies
Amherst, NY
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Northtown Automotive Companies
Amherst, NY
Other
Northtown Automotive Companies
Amherst, NY
Other
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