Field Services Support Rep II

Entry level and/or industry experienced candidates all welcomed to apply!  

This position is 1st shift 

Vancouver, WA service areas.  

Description 

Ricoh USA is looking for talented individuals to join our team in Field Services Support for the listed location. As a global technology leader, our Field Service Technicians provide onsite support to Ricoh's full line of office products.  Ricoh USA also partners with leading technology companies to provide onsite support for products in the robotics, cash recycling, intelligent locker, and smart kiosk industries. 

In this role, you will make an impact in the following ways: 

• Completing preventative maintenance and/or general repair activities on Ricoh office products or third-party products at the customer site with minimal direction. 
• Engaging with customers in a courteous, polite and professional manner. 
• Applying the use of specialized training and following documented procedures and policies to diagnose and complete product repairs, including replacing required parts and supplies. 

• Completing training in line with skill and business requirements. 
• Adhering to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. 

To be successful in this role you will need the following: 

• Previous work experience with electrical-mechanical functions, general repairs, or similar fieldwork is highly preferred.  

• Ricoh provides a full training program for all candidates of all levels experience and skill sets.  

• High school diploma or equivalent - trade school or apprenticeship is a plus. 
• Employ a unique combination of technical acumen and strong, positive customer service skills.  
• Serve as a customer advocate while at the same time serving as brand ambassadors for the business.  
• Inquisitive, knowledgeable, punctual and meticulous in their work. 

• Nice to have: CompTIA certifications desired (A , IT Fundamentals, CompTIA Security , CompTIA Network ). 
• A basic knowledge of electronics, mechanics, and network connectivity. 
• Capable of electrical repair and maintenance with minimal supervision.  
• Must be legally eligible to drive and have a clear driver record.  Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy. 
• Ability to support after hours / weekend calls (if required). 

• Strong customer service skills and professional presence. 
• Self-motivated and capable of working independently. 

Physical Requirements: 

• Ability to lift/move 50 or more pounds, stand, climb, bend, kneel, stoop, and reach freely. 

• Ability to work both indoors and outside in all-weather and sit/drive for daily travel.