What are the responsibilities and job description for the Dispatcher position at Northwest Ambulance?
What we expect from you as a Northwest Ambulance Dispatcher:
- Assessing caller information and formulating an action plan.
- Scheduling and dispatching medical transports and field crews to appropriate locations.
- Evaluating call information to determine the suitable units and level of care/response.
- Effectively conveying information to field crews in a fast-paced environment.
- Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
- Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
- Receiving and documenting relevant information from emergency and non-emergency calls.
- Assigning priority to calls based on urgency and importance.
- Responding to issues and coordinating with the appropriate department or supervisor for resolution.
- Operating and managing a multi-line phone system.
- Efficiently operating and managing computer systems, GANTT, and CAD.
- Maintaining accurate call logs and patient information.
- Familiarity with dispatching procedures and guidelines for field crews.
- Awareness of county and state protocols.
- Creating daily schedules for field crews.
- Monitoring field crew/rig route and status to coordinate and prioritize schedules.
- Accepting payments and diligently recording information.
- Managing multiple incidents simultaneously.
- Assisting other dispatchers as required.
- Providing precise information and instructions to callers.
- Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
- Performing other assigned duties.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate when necessary.
- Ability to thrive in a fast-paced and occasionally stressful environment.
- High school diploma or equivalent.
- Experience with Logis, New World, or other dispatching software preferred.
- Medical Terminology Coursework or on-the-job experience.
- This position is a safety conscious position and does require a drug screening prior to employment.
What you can expect from us:
We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.
Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.
We understand the importance of work-life balance, which is why we provide paid time off to help you recharge, spend time with loved ones, and pursue personal interests.
To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.
Wages:
Our wage range is $31.50-$34.49 per hour. Shifts are either 8, 10 or 12 hours long.
Salary : $32 - $34
