Assistant Director of Enrollment Services

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Reporting to the Director of Enrollment Services, this position develops and provides innovative training focused on quality control for the Enrollment Services Department. In addition, they will ensure quality processing and customer service standards are achieved and maintained. This position will supervise the operations and scheduling of advisors for phone service, Enrollment Support Center (ESC) front desk at Bentonville and Springdale as well as directly supervise the financial aid customer service staff within the ESC. Position serves as the functional lead for quality assurance, providing recommendations and input to Student Services directors and other key staff relative to customer service and the student enrollment process. This position will be a working manager, providing service to students via phone, email, text, or face-to-face, on campus. This position is governed by state and federal laws and agency/institutional policy.

• Provides management and oversight of the Enrollment Support Center functions including phone service and front-desk staffing at both Benton County and Washington County locations
• Serves the department as primary scheduler of staff and offers support as needed to the Director of Enrollment Services
• Provides training and support to advisors in Enrollment Services. Troubleshoots student processing and registration issues and works in concert with the appropriate Student Services director to resolve registration and financial aid issues
• Collaborates with directors to assess and prioritize training needs for the Enrollment Services Department based on specialized content areas
• Performs related research of topics to ensure curriculum is based on latest updates in the financial aid/enrollment services/higher education industry and other related policy/procedures or professional development areas
• Helps identify curriculum, training programs, tools and materials to support Enrollment Service’s needs
• Coordinates training sessions, delivers programs in group or individual settings
• Develops, implements and maintains a monitoring system for all training activities
• Creates and administers assessments to staff
• Provides supervisory assistance to Directors for all newly hired staff members throughout the course of the New Hire training program by providing appropriate feedback, oral and written that will contribute to the 180-day probationary evaluation
• Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others
• Performs other duties as assigned

Rate of pay: $42,000 annualized

Knowledge, Skills, and Abilities

Knowledge of college policies, procedures, and practices; knowledge of the Family Educational Rights and Privacy Act ( FERPA ), Title VII , Title IX, ADA and other applicable laws pertaining to employment and education; ability to plan, organize and implement assigned responsibilities and to work well under pressure to meet deadlines; excellent organizational, analytical and planning skills; ability to participate as a team member, ability to understand and interpret rules and regulations, and ability to adjust to change; ability to handle confidential material judiciously; understanding of education programs and tools related to community colleges.

Physical Demands

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms, taste or smell; occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Required Qualifications

Bachelor’s degree in Human Resource Development, Training, Organizational Management, Public Administration or related area.

Preferred Qualifications

Two years of experience in collaborating with cross functional teams in a higher education environment. Experience in providing in depth training based on policy and procedures.

Strong working knowledge of federal financial aid policy and procedures.

NWACC is an Equal Opportunity Employer, please see our EEO policy.