Call Center Representative

Description

Annual Salary: $45,760 to $58,240 ($22.00 to $28.00 per hour)

This is a non-exempt position that is paid by the hour. Applicants must pass a background check.
 

Work Location and Hours of Operations

Northwest Asthma and Allergy – 9725 Third Ave NE, Ste 500 Seattle, WA 98115

Monday – Friday 8:00 am – 5:00 pm
 

Benefits Include:

Medical PPO and HDHP/HSA plans

Dental PPO

Vision

Employer paid Life and AD&D

Employer paid LTD and STD

Profit sharing and 401k plan

Vacation - 15 days per year (prorated in the first calendar year)

Sick Time - 1 hour accrued per 40 hours worked  

About Us Allergies, asthma, and immune diseases can have a drastic effect on an individual’s quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.

We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.

Job Summary

Northwest Asthma and Allergy Center is seeking a full-time Call Center Representative (CSR) who will provide a warm, welcoming presence to our call center and who will strive to provide outstanding customer service to our patients. This is a great opportunity for an experienced professional or for someone just starting a career in the healthcare field to join our friendly team in our busy call center.

• Answer incoming phone calls as a representative of all 6 clinics
• Verify and update patient information to ensure proper billing
• Obtain appropriate patient consents if necessary
• Schedule appointments
• Verify insurance and ensure necessary information and insurance card copies are in the EMR system
• Manage patient messages and calls
• Confirm patient appointments
• Follow-through with referral management (verify insurance, contact patient, obtain necessary records from referring provider)

Requirements

Minimum Qualifications

• High school diploma or GED
• Two years of medical office experience
• Exceptional customer/patient service/interpersonal skills
• Self-motivation, empathy, and ability to multitask
• Clear and effective communication in a positive manner; attention to detail, spelling and grammar
• Knowledge of computer and phone systems

Preferred Qualifications

• Experience with Electronic Medical Records (EMR/EHR)

Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply.  Northwest Asthma and Allergy Center is a “Ban the Box” employer.  However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.