Servicing specialist

Description

The Check Servicing Specialist is responsible for the overall day-to-day operational functions of the Check Servicing department and performs testing and training on all operational systems.

Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to branch offices.

ESSENTIAL FUNCTIONS :

• Prepare departmental reports and analysis
• Monitor and update department operations manual
• Identify and resolve Customer Service issues
• Provide excellent customer and business unit support service
• Update and maintain all related banking systems
• Maintain appropriate departmental records and reports
• Perform product and service development related tasks
• Interact as appropriate with other business units within Northwest
• Prepare education and training materials
• Liaise as required with all appropriate vendors and / or business partners
• Develop / enhance operations process integrity
• Recommend improvements to procedures
• Recommend product / delivery enhancements
• Attempt to exceed production expectations
• Minimize department non-payroll costs
• Contribute to goal setting and achievement
• Ensure total quality of work performed
• Recommend expense control measures
• Recommend quality control enhancements
• Ensure compliance with Northwest's policies and procedures, and Federal / State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of departments systems and processes
• Knowledge of appropriate banking support systems
• Knowledge of job specific banking products and services, including overdraft processing, check exception processing, deposit returns, check adjustments, account reconciliation, transaction processing, etc.

QUALIFICATIONS :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education :

High School Diploma or equivalent preferred

Work Experience :

• Less than 2 years check servicing experience preferred
• 2 - 6 years related banking experience preferred
• 2 - 6 years administrative experience preferred
• 2 - 6 years technological or relevant experience preferred

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-03-22