TRUST OFFICER

The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries.

Location will for this position could be in Muncie or Fishers, Indiana.

Trust Officer Essential Functions
* Comply with Trust policies and procedures
* Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts
* Assist with sett personal goals and targets
* Review customer account transactions daily
* Oversee / schedule client distributions / bill payments
* Schedule client meets on periodic basis
* Review financial / investment markets daily
* Prepare / review customer documentation and agreements
* Manage personal workload/workflow
* Administer Trust relationships appropriately
* Conduct regular investment review of portfolio with Investment Officer
* Administer Guardianship accounts
* Administer Custodian accounts
* Assure appropriate management of IRA's and funds
* Assure accurate / timely settlement of Estates
* Respond to Employee Benefit inquiries appropriately
* Develop a high community profile
* Initiate and author client correspondence
* Cultivate potential referrals from exist accounts
* Analyze accurate customer needs
* Recommend investment / trust alternatives
* Perform presentations / meets with prospects
* Finalize new agreements with customers
* Coordinate and prepare information for RFP requests
* Cross sell other Bank products and services
* Recommend improvements to procedures
* Maximize technology tools available
* Assure accurate information passed to Trust Operations
* Oversee system cod on individual accounts
* Self-learn / knowledge of Microsoft Office / Trust Account System
* Self-learn / knowledge of Internet & Email
* Minimize departmental non-payroll costs
* Adhere to stated Trust department fee schedules
* Minimize nonstandard fee schedules
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree business / finance / related preferred

Work Experience

8 - 12 years relevant experience preferred
customer service or sales experience preferred


General Supervisory/Manager Knowledge, Skills, and Abilities

Working proficiency in:

* Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches Working
* Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans Working
* Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion Working
* Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning Working
* Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience Working
* Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information Working
* Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required Working
* Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Working

Additional Knowledge, Skills and Abilities

-Team player
-Excellent organizational and time management skills
-Ability to analyze financial data
-Strong client relationship management skills
-Excellent interpersonal and communication skills

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