Director of Operations

Summary: The Director of Operations provides leadership and oversight for clinic operations at all NWMS locations. This position is responsible for providing direction and management of day-to-day operations and is administratively responsible for various departments as assigned by the COO/CEO. This position represents the clinics in organizational projects, committees and initiatives and is responsible for implementing strategic and financial goals. In partnership with the executive leadership, this position is responsible for setting expectations in the areas of quality, service access, utilization, finance, productivity, and operational excellence. This position provides the management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place.

Essential duties and responsibilities include the following:

• Provide day-to-day management of the operations at NWMS with its mission and core values at the forefront.
• Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of NWMS.
• Optimize services to achieve the highest levels of patient satisfaction and successfully manages the organizational benchmarks in the areas of quality, utilization, service/access, and financial performance.
• Motivate and help lead a high-performance management team; provide mentoring as a cornerstone to management career development and assist in the professional growth of all staff.
• Develop and implement processes to ensure the efficient and cost-effective operation of new and existing clinic sites while meeting organizational strategic and financial goals.
• Effectively share information on guidelines and processes for quality improvement.
• Responsible for strategic and operational oversight of all initiatives/projects as directed by the COO/CEO.
• Ensure appropriate training and coaching is carried out in support of business and healthcare standards.
• Analyze patient complaint trends for the practice and work with the management team to develop and implement appropriate resolutions.
• Champion change and embrace new and innovative approaches to the delivery of high-quality services.
• Create a positive, professional environment that fosters strong team member engagement and support.
• Responsible for business licenses, all regulatory compliance for operations and other documents relating to Local, State, and federal requirements.
• Ensure development and establishment of policies and procedures and their adequate execution, compliance, and update as needed.
• Implement and execute strategic plans as approved by the Board of Directors and in collaboration with COO/CEO.
• Provide advanced analytics to executive leadership and management to aid in strategic company decisions and department planning.
• Collaborate with the management and executive team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
• Enthusiastically embrace NWMS’s mission, vision, and values. Contribute as a member of the NWMS leadership team in the development of a shared vision.
• Perform other duties as assigned.

Supervisory Responsibilities: This position does have supervisory responsibilities. The Director of Operations will oversee and supervise all assigned departments.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data
• Dependability; ability to complete tasks in a timely manner or notify the appropriate person with an alternate plan when necessary
• Interpersonal Skills: ability to maintain satisfactory relationships with others; ability to provide excellent customer service in every situation
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature
• Quality Management: ability to complete duties, on time and with absolute precision: ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance; ability to generate ideas to improve and promote quality in work
• Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with practical problems involving several concrete variables in standardized situations

Education and Experience:

• Advanced degree in Health Care and/or Administration or Business Administration or related field preferred.
• Minimum of 5 years of progressive organizational leadership experience.
• Must have a strong ability to lead teams and maintain positive professional relationships. Strong working knowledge of clinic operations, physician group practices, financial management, cost analysis, information systems. Broad knowledge of the trends in health care and their implications.
• Previous experience in oncology preferred.

Benefit information can be found here: https://www.nwmedicalspecialties.com/about-us/careers/benefits/

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• oncology: 1 year (Preferred)
• health care and clinic operations: 5 years (Required)
• organizational leadership: 5 years (Required)

Ability to Relocate:

• Puyallup, WA: Relocate before starting work (Required)

Work Location: In person