EFT DISPUTE ANALYST

This individual is primarily responsible for reviewing disputes for quality of work. This position analyzes processes and recommends enhancements to the disputes area (Debit Card, ATM, etc.).

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor's Degree in Business Administration or Finance preferred

Work Experience:

• 2 - 6 years Banking Experience preferred

ESSENTIAL FUNCTIONS:

• Daily review of disputes to ensure compliance regulations and departmental procedures are being met
• Accountable for updates to established procedures according to the Bank’s established guidelines
• Lead and oversee activities related to Debit Card application, maintenance and monitoring tasks
• Train new hires to ensure consistency & standardization in dispute processing
• Actively engage with Branch Managers to collaboratively support a customer’s request
• Assist in upgrades and testing for the Dispute Tracking System
• Maintain up to date knowledge or any rules and regulations related to dispute processing, including, but not limited to Regulation E, NACHA, and Visa Operating Rules.
• Provide feedback to the Disputes Supervisor and the Assistant Payments Manager on suggested improvements to the Disputes area
• Participate, as required, in the preparation of responses to examiners, auditors or internal audit
• Reconcile General Ledger accounts
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of appropriate debit card and dispute tracking systems
• Ability to maximize available technology tools
• Knowledge of multiple rules and regulations
• Ability to have successful interactions with key strategic partners at a management level
• Ability to have successful interactions with key strategic partners at a management level
• Ability to have successful interactions with key strategic partners
• Knowledge of organizational procedures, operations and applicable compliance rules and regulations
• Ability to prioritize and make sound decisions while working on multiple tasks without compromising quality or increasing legal, operational or compliance risks

Skills