Job Posting for Patient Concierge – Chicago, IL (Old Irving Park Neighborhood) at Northwestern Medical Group

Benefits

$10,000 Tuition Reimbursement per year ($5,700 part-time)
$6,000 Student Loan Repayment ($3,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay

Description

Northwestern Medicine is seeking a Patient Concierge to join our new Old Irving Park Advanced Outpatient Care Center in Chicago, IL. Located approximately 8 miles northwest of Northwestern Memorial Hospital, construction of a LEED eligible, 160,000 square feet facility will be completed and ready to accept patients in December 2023.

With a wide range of primary and specialty care on-site, laboratory and imaging services, physical therapy and immediate care in one convenient location, the Northwestern Medicine Old Irving Park Advanced Outpatient Care Center will offer access to world-class care.

Primary care, dermatology, cardiology, GI, endocrinology, oncology, ophthalmology (and others) on-site
Program development opportunities both locally and within the Northwestern Medicine network
An extremely rewarding environment where you can make a great impact

To learn more about the Northwestern Medicine Old Irving Park Advanced Outpatient Care Center, click the link - Old Irving Park,

The Patient Concierge reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Provides accurate information and timely updates to patients and customers.
Escorts patients to rooms at the beginning, during, and end of appointment as needed.
Communicates information between front and back end team members as needed.
Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
Provides directions or help to patients and customers with finding their way.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Recognizes and facilitates difficult customer situations appropriately, using NM resources for timely resolution understands when to escalate issues or problems.
Provides information regarding wait time based on established parameters.
Participates in operations huddles to understand workflow for the day.
Assists clinic staff and patients by retrieving items such as wheelchairs, parking validation, etc. as needed.
Demonstrates teamwork by helping co-workers within and across departments.
Extends courtesies to patients, staff, families, and visitors in a prompt and responsive manner.
May perform other duties as assigned.
AA/EOE.

Qualifications

Required:

High School Diploma or GED equivalent.
1-2 years of patient experience or customer service.
Demonstrated ability to be flexible and adaptable when facing change and conflict.
Experience working with diverse healthcare teams including providers, technicians, patients, and family members.
Excellent organizational, communication and interpersonal skills.

Preferred:

Bachelor's degree.
Solid presentation skills with a high level of energy and enthusiasm.
Experience in strong customer service environment with demonstrated commitment to improving the patient experience.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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Patient Concierge – Chicago, IL (Old Irving Park Neighborhood)

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