Event Services Manager

The Event Services Manager arranges conference accommodations, billing, and meeting room needs with planner and to communicate this information throughout hotel.

• Ensure that our product meets and exceeds client's expectations.
• Make all arrangements meet with guest satisfaction.
• Maximize revenue potentials as well as ensuring the highest levels of service.
• Responsible for personal sales goal for the filming, photography and small meetings market.
• Assist in supervising the banquet operation and to ensure the highest standards of service.
• Distribute all documents correctly to the necessary internal departments.
• Ensures that all guest room blocks, meeting room blocks, billing procedures, trace dates and any other necessary arrangements is transmitted correctly in the system prior to arrival.
• Maintains constant contact with the client to establish a rapport to insure that the client is familiar with all facilities of the hotel, in addition to, the contract details with trace dates.
• Reviews meeting requirements and space as per contract.
• Ensures that all deposit information is strictly enforced and all billing procedures are established in the system by working directly with the Credit Department and the Accounting Department.
• Reviews all rooming lists given by the clients recognizing all VIPs, upgrades, and specific room requirements.
• Provides the client with an up-to-date rooming list with confirmation numbers.
• Works directly with each department internally to accomplish every group goal throughout the entire hotel.
• Completes a group resume on each group detailing all arrangements and distributes it to all corresponding departments.
• Inspects all VIP guest rooms and works directly with Guest Relations & Room Service in room blocking and amenity delivery.
• Responsible to review any master bills with the on-site contact on a daily basis during their visit.
• Follows up with the client after departure to insure they are aware of their valued business to the hotel and establishes a relationship for future services when needed.

• High school diploma and a college degree in hotel or business administration are required.
• Extensive experience in similar luxury establishment
• Experience in a similar operational area for a minimum of two years