BASIC PURPOSE: Responsible for managing, researching and answering credit card disputes and chargeback cases. Manages and monitors outstanding shipboard promissory notes and debts for the company. Works in conjunction with the collection agency to obtain payment and provide assistance to the collection agency to speed up the collection process. Serves as liaison between the credit card companies, concessionaires and internal departments to ensure cases are resolve in the most effective manner providing excellent customer service to both our internal and external customers.
POSITION RESPONSIBILITIES:
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Associate's Degree, equivalent or higher education level in the Accounting/Business field preferred.
EXPERIENCE: Minimum two years of accounting operations, customer service, hospitality and/or claims resolution experience.
KNOWLEDGE & SKILLS: Strong communication skills, verbal and written. Strong math and analytical skills to analyze discrepancies and data. Strong personal computer skills and knowledge of Microsoft Office Suite including Outlook, Word and Excel. Strong work ethic and ability to work independently, self-start and meet deadlines. Must be able to work well under pressure and in a fast-paced environment while meeting strict deadlines and maintaining high quality of work. Must be extremely accurate and detail oriented in order to maintain high standards of accuracy. Excellent organizational and multitasking skills.
Job Type: Full-time
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
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