Telecommunications Administrator
Job Posting for Telecommunications Administrator at Norwin Technologies
Telecommunications Administrator
Location : Onsite - Albany, NY
LOA : 6-12 months
Technologies :Relevant Functions.
- Manage telecommunications' system and equipment, including but not limited to phone systems, Voicemail and video conferencing equipment and call centers.
- Manage and Maintain the agency s Microsoft teams environment, including user accounts, policies, and settings.
- Troubleshoot and resolve telecommunications (Teams)issues reported by end users
- Manage the Configuration, deployment, and Maintenance of call center software.
- Collaborate with IT to integrate call center software with other systems, such as CRM and ticketing systems.
- Montior and report on Call Center software performance metrics, such as call volume, average Handle time, and service level agreements (SLAs)
- Maintain inventory and asset tracking of telecommunications equipment and manage vendor relationships
- Develop and Maintain telecommunications policies and procedures to ensure compliance with industry regulations and company standards
- Coordinate and manage telecommunications projects including planning, budgeting, scheduling, and report project status to stake holders
- Conduct regular telecommunications performance evaluations and provide recommendations for improvement
- Monitor and analyze telecommunications usage and expense to identify cost-saving opportunities
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Salary.com Estimation for Telecommunications Administrator in Albany, NY
$67,029 to $89,918
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