Front Desk Associate

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying

Requirements:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Basic computer skills, including knowledge of Microsoft Office Suite
- Previous experience in a similar role is preferred but not required

Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service. You will handle guest inquiries, check-in/check-out procedures, and assist with various administrative tasks. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for delivering outstanding guest experiences, we would love to hear from you.

Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and services

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience in guest relations and phone systems. We look forward to reviewing your application!

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• La Crosse, WI 54603: Relocate before starting work (Required)

Work Location: In person