Customer Service Associate - Start ASAP

At Nouveau positive customer experiences are our number one goal. We are presently hiring a Customer Service Associate to join our team on a full-time basis. If you enjoy working in a support role, this will be an excellent position for you!

Customer Service Associate Role Objective:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Customer Service Associate Daily Tasks & Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Attain high net promoter scores
• Work with the sales and marketing team to drill customer references and develop case studies

Customer Service Associate Required Experience:

• College degrees are preferred but at the very least we are looking for work experience in customer environments.
• Previous experience in customer service will be beneficial
• Strong work ethic and time management skills
• Strong computer skills (e.g. MS Office, iOS)
• Must have the aptitude to learn technology products and have enthusiasm to meet targets
• Must be able to work independently and not require constant supervision
• Must be able to work all possible retail hours, which include, days, nights, weekends and holidays
• Must be flexible with schedule during holiday schedules are developed

Application Deadline: 15 December 2021, submit your résumé to apply.At Nouveau positive customer experiences are our number one goal. We are presently hiring a Customer Service Associate to join our team on a full-time basis. If you enjoy working in a support role, this will be an excellent position for you!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location