What are the responsibilities and job description for the Manager, WH Support Center position at NOV Inc.?
Job Responsibilities:
Manage and coordinate the activities of staff including training, employee development, performance evaluation, hiring decisions, and the establishment of goals and performance objectives for assigned department.
Provide continual evaluation of department processes, methods, and activities to assure the most effective use of resources and equipment.
Provide technical support to Service Supervisors and Service Engineers.
Provide support to our Customers and Service Department relating to NOV products and services.
Ensure data held within tracking system is accurate and up to date.
Contribute in the Competence Assurance system and act as an Assessor where appropriate.
Interface with Customers and internally with the Sales, Engineering, Workshop and Rentals Departments.
Complete Service Engineer briefs and debriefs, where required.
Ensure job documentation is processed in a timely manner and ensuring prompt and satisfactory job closure.
Perform other work-related tasks as assigned.
Comply with all NOV Company and HSE policies and procedures.
Job Requirements:
Management/leadership experience in a technical support organization. - 2-3 years preferred.
Experience with M/D Totco data acquisition and visualization technologies.
Strong leadership, project management, time management, and problem-solving skills.
A record of successful resolution of customer support issues as an individual, team leader and/or service manager.
A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
Ability to work with technical and non-technical business owners to get things done.
Experience maintaining and using Jira service desk.
Excellent written and oral communication.
Same Posting Description for Internal and External Candidates