What are the responsibilities and job description for the Front Desk/Treatment Coordinator position at NOVA DENTAL ANESTHESIA?
Brand New Dental Surgery Center in Winchester, VA! This is our 2nd location. Come join the ever growing dream team at NOVA Dental Anesthesia. We are providing dental care to a population of patients that otherwise unable to be treated at a typical dental office. Come help and make an impact in the lives of many at NOVA Dental Anesthesia!
Job Type: Full-time / Part-Time
Pay: $20.00 - $25.00 per hour
Expected hours: up to 40 per week
Full-time Benefits:
- 401(k) & 401(k) matching
- Paid time off (capped at 25 days)
- Health Insurance
- Employee discount
- Bonuses
Schedule:
- Day shift
- No weekends
Work Location: In person
Summary/objective
The primary purpose of the Front Desk/Treatment Coordinator position is to maximize provider schedules, greet patients, and ensure all necessary documentation and paperwork is present and up to date allowing patients to have the best experience possible.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answer and return incoming calls in a professional manner.
- Appropriately manage multiple incoming calls.
- Look up patients dental insurance informations and help them maximize their benefits.
- Schedule patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goals
- Monitor/track Broken Appointments.
- Notify clinical staff of changes in schedules.
- Act as liaison between clinician and patient.
- Greet patients immediately upon arrival in pleasant and positive manner.
- Perform check-in procedures; obtain appropriate signatures for required documents.
- Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.
- At check-out, collect payment from patient in the form of cash, credit card or check.
- Discuss financial options with patients and enter into computer appropriately.
- Confirm all charges from the day sheet against routing slips.
- Able to perform “close out” procedures at end of day.
- Attend morning huddles.
- Able to independently run the office in the absence of the Lead.
- Maintain cleanliness of front desk area, break area and waiting area.
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
- Abide by all PPE standards for administrative staff.
Competencies
- Customer service skills
- Interpersonal skills
- Confidentiality
- Microsoft Office
- Punctuality
Supervisory responsibilities
None
Work environment
Front Office
Required education and experience
- High School Diploma or equivalent
- Customer Service experience
Physical Demands
While performing the duties of this job, the treatment coordinator is regularly required to sit, talk, hear, type and see. The treatment coordinator is occasionally required to stand. The employee must occasionally lift and/or move up to 20 pounds.
If you are a motivated individual with excellent organizational skills and a passion for delivering exceptional customer service, we would love to hear from you. Join our team as the Front Desk Manager and contribute to creating a positive office environment.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills required for this role.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Winchester, VA 22602 (Required)
Work Location: In person
Salary : $20 - $25