Host

Department

Host Stand

Reports To

Manager On Duty

FLSA Status

Non-Exempt

Position Summary

The Host provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The essential functions include, but are not limited to the following:
• Greeting and seating guests, presenting menus to guests, informing them of special menu items
• Treating guests in a manner to ensure their complete satisfaction
• Taking names on a waiting list
• Running the floor plan board
• Observing tables and keeping track of clean, dirty, and occupied tables
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Cleaning, organizing, and stocking menus at host area
• Answering phone and answering questions concerning the menu and restaurant
• Interacting with guests coming in and as they leave, ensuring a positive dining experience
• Filling to go orders, if applicable
• Maintaining restrooms throughout shift
• Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Excellent communication skills (verbally interacts with management, servers, team members and guests)

Must be able to read, write, and determine wait time based on Company’s procedures

Must visually scan restaurant for clean, unoccupied tables

Strong organizational skills and ability to multi-task

Knowledge of workplace safety procedures

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee regularly comes into contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible