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Commercial Analyst

Novartis
Washington, DC Full Time
POSTED ON 3/6/2024
393486BR

Commercial Analyst

Colombia

About the role

  • Generate the best customer experience for the pharmacy, to all customers served by Customer Care through deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and/or incidents generated in a client through this.
Experienced sales support professionals are responsible for delivering key sales support services (Training, analysis, demand planning, etc).

Major Accountabilities:

  • Responsible for supporting sales representatives and channel partners in processing orders/ returns; providing metrics/ reports to the Sales team and also engaging HCPs for expense payout.
  • Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
  • Advice and provide information on the company's value proposition, regarding products, commercial conditions, and added value.
  • Track orders, as well as resolve customer doubts about products, prices, delivery, availability, and features.
  • Record and analyze all the information to help better customer knowledge and enhance customer experience
  • Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
  • Be the first contact line for the sales force with central, taking exhaustive monitoring of the consultations and/or incidents generated for a client.
  • Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that the client demands.
  • Management of returns due to expired and lack of rotation.
  • Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication with the sales network and the pharmacy for its management.
  • Coordination of the implementation of the value proposition in the pharmacy.
  • Implementation of the multi-channel engagement plan with the pharmacy

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Are you a recent graduate or early-career professional with a passion for making an impact in the fields of administration, finance, or related areas? Look no further – we’re seeking talented individuals like you to join our team!

Requirements:

  • Proficiency in Excel is a must-have skill.
  • Fluency in English and a dedication to achieving organizational excellence.
  • Knowledge of customer portfolio management.
  • Exceptional communication and leadership abilities are non-negotiable, along with the ability to handle challenging conversations.
  • Preferred experience in commercial analysis and client management.

The ideal candidate is eager to learn, adaptable, and committed to personal and professional growth.

Ready to embark on a fulfilling career journey with us? Apply now and take the first step towards shaping your future!

Division

PHARMA

Business Unit

LACan IMI

Work Location

Bogotá D.C

Company/Legal Entity

NOV COL

Functional Area

Sales

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

Yes

Salary.com Estimation for Commercial Analyst in Washington, DC
$97,806 to $120,851
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