Contact Research Analyst

JOB SUMMARY:

Coordinate and administer various investigative methods / techniques (skip trace) in the pursuit of locating customers. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity. The position will primarily use on-line resources.

DUTIES AND RESPONSIBILITIES

• Performs investigative activities to evaluate and determine the whereabouts of customers through database searches and system records.
• Locate customers of the company using databases, internet and other search tools of the company
• Maintain and document customer accounts to reflect updated information
• Accurately document all information pertaining to accounts.
• Review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
• Meet production goals established by supervisors and management.
• Follow policies, procedures and regulations while performing skip-tracing activities.

SKILLS / KNOWLEDGE / ABILITIES

• Basic knowledge of online research tools, databases, court files, government records, regulatory agencies and more.
• Attention to detail and ability to think outside-the-box are a must.
• The ability to communicate with coworkers in a positive manner
• Excellent Customer Service Skills, partnering with internal clients such as account managers, sales assistants and underwriting staff to solve problems and generate business.
• Must have a sense of urgency and have strong observation skills.
• Motivated Self-Starter with the ability to multitask, works independently, and operates in a fast-paced environment.
• Adept Skills in Word, WordPerfect, Outlook, Excel, Adobe with an aptitude to learn additional software packages.

EDUCATION AND EXPERIENCE

• Associate’s Degree (2 year college)
• 1+ years of experience in a data-entry or quality assurance role

CERTIFICATIONS AND LICENSES

• No minimum certifications needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl. 

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

EEOC

777 Partners is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.