Technology Assistant

JOB TITLE: Technology Assistant

REPORTS TO: Youth and Teen Services Supervisor

The Novi Public Library (NPL) is a vibrant, fast-paced class six library located within Oakland County. NPL proudly serves a diverse community with a population of 65,000 . With a new Strategic Plan (2023 - 2028) in place and growing needs from the Novi community for services, outreach, programming and collections, the Information Services Department is seeking a professional and resourceful Technology Assistant to support the Library's needs at a public service desk. The successful candidate will have a strong commitment to provide quality, friendly customer service to patrons and staff and the desire to work in a team environment.

PRIMARY DUTIES & RESPONSIBILITIES:

1. Assists guests with using library technology, including troubleshooting related to logging in, emailing and scanning, using browsers, operating system, wireless access, etc.
2. Trains and assists guests with online catalog, day-to-day computer questions and using digital library services.
3. Monitors the Library's print management system, helps guests sign-in and print, and registers cash transactions.
4. Provides limited reader's assistance to guests (checking for book availability, placing holds and locating materials on shelves). Monitors and assists with the proper use of study rooms.
5. Enforces library policies relevant to public use; responds to emergencies and provides support, as needed; acts promptly, exercising good judgment.

OTHER DUTIES & RESPONSIBILITIES:

1. Adapts and responds to multiple priorities, interruptions and demands, and resolves problem situations in a positive manner.
2. Seeks professional continuing education, both organized and casual, with an air toward keeping services current and appropriate.
3. Communicates effectively with guests, co-workers, and professional colleagues.
4. Works positively and collaboratively across departments to accomplish department goals.
5. Performs other duties as assigned.

JOB QUALIFICATIONS:

1. High school diploma required.
2. Public library work experience
3. Knowledge and proficiency of various computer software and hardware, such as Windows operating system, Microsoft Office Suite, Internet browsers, Google, printing and scanning, wireless access, and other related technology.
4. Dedicated to public service.
5. Dedicated to providing positive customer service.
6. Strong obligation to confidentiality.
7. Enthusiastic, positive, friendly, self-motivated, creative and approachable.
8. Strong organizational skills and attention to detail.
9. Excellent verbal, written, and interpersonal communication skills.
10. Values diversity in the workplace and in the community.
11. Ability to speak multiple languages helpful.
12. May require a valid Michigan driver's license based on assignment.

WORKING ENVIRONMENT:

1. Physical mobility, vision, hearing, and manual dexterity essential.
2. Maintain physical condition necessary for sitting, standing, bending, and /or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt.
3. Evening, weekend, and some holiday hours may be required.

Hours: This is a year-round, part-time position with permanent shifts on the following days at these set times. Candidate must be available to work the shifts as posted.

20 hours per week:

• Mondays, 1-6pm
• Tuesdays, 1-6pm
• Wednesdays, 1-6pm
• Saturdays, 1-6pm

Hourly Rate: $17.16 per hour

Benefits: Time Benefits are earned beginning on the date of hire and include personal business time (24 hours annually), sick time (4 hours per month), vacation time (4 hours per month to start, increasing based on years of service) and 12 paid Holidays per year. Time benefits will be pro-rated based on the date of hire. Medical and dental insurance are not offered with this position.

Application:

• Resume, cover letter and application required.
• NPL applications available at https://novilibrary.applicantpro.com/jobs/
• Send to:

Kristen Sullivan, HR Specialist

45255 W. Ten Mile Rd

Novi, MI 48375

Email: ksullivan@novilibrary.org

Deadline: Monday, June 3, 2024 at 5pm

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. They are not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

Employment offer dependent on results of a physical and background check.