Customer Service Technician

Summary

Join the leader in underground pipeline construction and get yourself a solid career with solid pay! Take the first step on your path to career advancement; we’ve got work for the next 100 years!

Customer Service Technicians help to make sure that we meet our company value, Take Care of Our Customers. You will handle the creation of individual work orders on behalf of our Customers.

Perks

• Join the Largest Natural Gas Distribution Contractor in the United States
• Weekly Payroll
• Paid, on-the-job training for technical skills
• Employee Assistance program benefit
• Health Insurance Plan benefit
• Retirement Plan benefit

Responsibilities

• Liaison between NPL and the Gas Utility Company (Customer)
• Communicate with the Customer on work requests
• Conduct onsite inspections of properties where the Customer desires gas installation/replacement.
• Generate proper documentation for the Customer to process the work orders
• Maintain a highly organized filing and tracking system for all work documentation
• Perform other duties as requested by leadership

Education, Skills, Experience Needed

• High School Diploma or equivalent is required
• 1 year of experience in the natural gas industry
• General knowledge of natural gas pipeline installations
• Computer experience in Word & Excel, Email and able to adapt to new software programs
• Bilingual English/Spanish is preferred but not required
• Commitment to doing quality work while putting safety first

Working Environment

• Work sites may be outdoors in potentially extreme weather conditions
• All worksite safety instructions are written and spoken in English; must be fluent in English
• Work includes prolonged and repeated: lifting (including overhead, up to 50lbs); standing; climbing; kneeling; reaching and feeling; crouching and crawling
• Flexibility to work various schedules and stay late when necessary with little or no notice
• Work is performed within the “red zone” of heavy equipment
• Working safely requires quick/accurate hand-eye coordination and the ability to work in a constant state of alertness and safe manner

Requirements

• Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
• Provide valid US work authorization documents for E-Verify
• Satisfactory results of pre-employment background check results
• Valid driver’s license with clean driving record
• Pre-employment medical fit-for-duty test; hold/obtain DOT medical card
• Join and maintain Union membership
• With the health and safety of our employees, customers and the communities we serve in mind, all candidates who receive an offer of employment will be required to complete a COVID-19 risk assessment; your responses will help us determine an employment start date

Equal Employment Opportunity Statement

This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

Centuri is a Department of Transportation regulated employer. Certain safety-sensitive positions are covered under the DOT Drug and Alcohol Testing Regulations, 49 CFR Part 40. It is important to note that marijuana remains a drug listed in Schedule I of the Controlled Substances Act. It remains unacceptable for any safety-sensitive employee subject to drug testing under the company’s Drug Free Workplace Policy to use or test positive for marijuana.