Program Director

Location: Raleigh, North Carolina

Reporting to the Executive Director, the primary responsibility is to ensure the success of the Raleigh region. This position will be responsible for managing the daily operations and results of the program which include management of staff, student enrollment and recruitment, obtaining IT internships and job placements for students, alumni support, supporting corporate volunteer initiatives, and the integrity of data reporting and results.

This is an exciting time to be joining the organization. NPower was established in 2000 and is currently undergoing a period of exceptional growth. We are seeking a seasoned leader in Raleigh to help propel the organization into this new chapter and further improve our free technology training and career support for underserved young adults and veterans.

Program Management/Administration

• Directly supervise (with support of Executive Director) all Raleigh staff
• Manage the daily operations of the site, staff, students (veterans, veteran spouses, and young adults), equipment, etc.
• Establish and implement operational procedures and long-term plans for the site based on the templates provided by the network
• Assist regional Executive Director and Network team in analyzing program outcomes; use data to inform program changes
• Oversee instruction/curriculum (in coordination with Instructor), internship cycle/job placement (in coordination with Placement Manager), and all program initiatives
• Manage student disciplinary process and recommend withdrawals/dismissals
• Develop and maintain relationships with community-based and youth development service organizations for student recruitment and placement purposes
• Oversee program coordination of student resources (professional clothing, transportation vouchers, housing, etc.)
• Research and implement workforce development, technology training, and career development best practices

Recruitment & Admissions:

• Develop and execute, with Recruitment and Admissions Manager, a strategic recruiting plan for program participants
• Manage student recruitment and admissions process which include: recruitment cycles, application processes, etc.
• Develop and maintain relationships with feeder organizations and youth development organizations, including presenting the program to such organizations

Internship and Job Development:

• Develop and execute, with Placement Manager, strategic plan to source internships and jobs for students and alumni
• Develop strong job sourcing relationships to assist with alumni placement

Program Evaluation, Reporting, & Communication:

• Ensure completeness and accuracy of data input supporting key metrics (student performance, growth, track acceptance, graduation, placement, and retention rate of students)
• Provide feedback regarding students’ professional and technical skill sets to ensure they are on track to competently handle job responsibilities upon placement

Other Activities:

• Represent NPower positively in the community at all times
• Fill in for Executive Director in their absence
• Support Executive Director in identifying and cultivating sponsors and planning and executing student related events (e.g. graduation and alumni activities)
• Collaborate with other NPower Program Directors to identify and deploy best practices
• Support marketing efforts with case study identification and other content
• Become familiar with and identify opportunities to support NPower’s skilled volunteering program.
• Speak/present in small and large group settings, corporate presentations and/or conferences.

Candidate Requirements

• Significant program management experience, ideally in workforce development, young adult & veteran underserved populations, and/or urban communities
• Significant experience leading and encouraging teams to maximize performance; including hiring, training, and evaluating staff
• Significant organizational and communication skills with excellent attention to detail/follow through
• Excellent relationship building and interpersonal skills
• Demonstrated ability to use good judgment and make good decisions
• Demonstrated ability to work as a team player
• An effective leader who is able to identify opportunities, recommend improvements, and consistently serve as an example that the staff and students should follow
• Bachelor’s degree in sociology, education, technology, English, business, public policy/administration, or related discipline preferred
• Experience in one or more of the following fields helpful but not required: workforce development, human resources, IT staffing, or social services
• Nonprofit management experience

NPower is an equal opportunity employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique