Call Center Representative
Job Posting for Call Center Representative at NR Consulting LLC
Job Overview:
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a strong background in customer service and medical terminology.
Responsibilities:
- Answer incoming calls from patients and healthcare providers promptly and professionally
- Provide exceptional customer service by addressing inquiries, resolving issues, and scheduling appointments
- Perform data entry accurately and efficiently into the system
- Utilize medical terminology appropriately to assist callers with medical inquiries
- Maintain a high level of phone etiquette and professionalism at all times
- Handle multilingual calls with proficiency in English and Spanish
- Collaborate with the medical office staff to ensure seamless patient care
Requirements:
- Strong communication skills with the ability to effectively communicate in English and Spanish
- Proficiency in data entry with attention to detail
- Knowledge of medical terminology to assist with patient inquiries
- Prior experience in a call center or customer service role is preferred
- Bilingual proficiency in English and Spanish is highly desirable
- Excellent phone etiquette and interpersonal skills
Job Type: Contract
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Provide your email address?
Experience:
- Call center: 2 years (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
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