What are the responsibilities and job description for the Jira Admin position at NR Consulting LLC?
Job Title: Jira Admin
Duration: FTE / Permanent Hiring
Location: Irving, TX
Description:
Qualifications
Duration: FTE / Permanent Hiring
Location: Irving, TX
Description:
- Support JIRA Software, JIRA Service Desk, Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations
- Serve as Internal SME for Jira, JSD and Confluence
- Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate
- Architect and maintain permissions across multiple companies and instances of Atlassian's products.
- Provide User Management and grant user permissions in accordance with role given by the company
- Create and maintain detailed technical and user facing documentation
- Install, manage and administer Jira add-ons, plugins, and extensions
- Support and resolve issues as they arise with JIRA Projects and Confluence
- Experience building collaboration spaces in Confluence. Execute assigned system validation test cases to maintain a validated system state for JIRA/Confluence.
- Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests
- Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.
- Develop and compile training materials based on the areas needs
- Create, maintain, and support dashboards and advanced filters for end users reporting capabilities
- Required experience with Jira Cloud, Jira Service Desk Cloud, Confluence Cloud
- Create, manage, and support all administrative functions associated with the Atlassian product suite
- Create complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes
- Gather requirements for business processes and determine ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
- Promote adoption and best practices among the Atlassian user community
- Define and manage the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes
- Refine current Jira processes to be more streamline and uniform for agile teams
- Troubleshoot issues, communicate with process owners, and continue to improve support processes
- Provide JIRA subject matter expertise in discussions regarding governance within JIRA
- Able to create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports
- Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports
- Support teams and senior executives with their reporting needs by developing dashboards directly in Jira
- Working with Agile projects and processes with multiple cross-functional teams
Qualifications
- 5 years of Jira Software, Jira Service Desk and Confluence software administration experience
- 5 Years of experience with customization of for tools like JIRA, Jira Service Desk, Atlassian Access and Confluence, creating custom workflows, fields, conditions, validators, post-transitions, and other project components in Jira
- 3 years developing custom solutions using the Atlassian product suite
- Ability to work in a collaborative, team environment
- Strong analytical and problem-solving skills
- Strong interpersonal skills to communicate with stakeholders and software development personnel
- Accustomed to operating using Agile, Lean and SAFe principles
- Knowledge of change management methodologies used to drive organizational change
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