What are the responsibilities and job description for the Client Services Supervisor position at NRI?
A Day in the Life
As a Client Operations Supervisor, you will play an important part in providing direction to the Client services team by ensuring timely delivery of orders and commitments of specified client. You’ll be working with some awesome clients that are heavily involved in the active lifestyle.
All About You
What You’ll Bring to the Role:
Excellent technical capabilities with proficiency in warehouse management system (WMS)
Excellent communication and interpersonal skills
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
Has the ability to be flexible and adapt to changing priorities.
The Must Haves:
A Bachelor’s degree in Supply Chain, Logistics or related field and/or 3 years of experience leading a warehouse/light industrial team
Proficient with Microsoft Office applications, specifically Outlook
Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
Things You Will be Doing
Acts as a conduit of communication between the organization and the Client by effectively handling all Client interactions, including higher level troubleshooting issues.
Communicates daily with team members and management about operations support procedures.
Ensures the training, cross-training and development of team members
Communicates, monitors and drives goals and operational performance metrics while working within SLA
Collaborate with the DC Manager by planning labor requirements based on forecast and direction from the Client
Communicates expectations and provides regular feedback on performance
Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
Keeps work and storage areas in a safe, clean, and tidy condition at all times.
Performs other duties as requested
Perks
Staff purchase program – wear the brands you love!
Staff benefits plan – chose the benefits that are right for you!
Flexible and fun work environment – work hard and play hard!
Internal opportunities – we believe in growing our own!
NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
