Corporate Director of Training

The Corporate Director of Training is responsible for onboarding all new hires to NSD.  They will work with all departments to build curriculum and manage a team of training managers for new hire training, and current up training.  They will also be responsible to staff and hire a full NSD training team.

Duties and Responsibilities:

• Manage the training department to ensure that each division at NSD has the appropriate trainers and training managers to lead the department.
• Create curriculum with each department for all job functions at NSD
• Train the trainer modules created for each business unit
• Work with Human Resources on creating a seamless onboarding process
• Create new training when onboarding new clients specific to their brand
• Determine improvement areas and work with Senior Leaders to develop OJT documents to assist with daily job responsibilities.
• Review client emails for new materials
• Build curriculum for all facets of the organization
• Work with compliance to create compliance specific training
• Build a claims training program for processing and contact center staff
• Hold calibration sessions with leadership on best-in-class practices
• Travel to tradeshows for training and improving job knowledge
• Site visits to see providers one on one to build upon relationships
• Review all opportunities to better enhance current training materials
• Oversee all leadership and staff of the training department
• Handle breakout sessions with all leadership
• Review processes with QA from each department to align expectations

Education and Work Experience:

• 5 years of Training Management with a minimum of 5 years in a leadership position.
• Strong understanding of a corporate and call center environment and the key levers to enhance performance and achieve targets.
• Significant experience with developing others through coaching, actionable feedback, and hands-on leadership.
• Must have great people skills, able to relate to and motivate people of diverse backgrounds.
• Bachelor’s Degree or equivalent work experience.

Knowledge and Skills:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Strong Management ability
• Must maintain highest level of Confidentiality at all times.
• Ability to communicate effectively (verbal and written)
• Excellent interpersonal skills
• Proficient computer skills: must have working knowledge of Excel and Word,
• Ability to multi-task, follow up, and meet deadlines
• Strong attention to detail
• Ability to identify discrepancies and take initiative to research variances and correct
• Must be very proficient with inbound and outbound calls
• Must have excellent analytic skills
• Utilize problem solving and independent discretion.

Hours Required: 40 hours per week. Mon-Fri Some weekends some travel

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The usual environment is in a business office with a noise level in the work environment that is usually moderate.  

This is an exempt position.

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.